Job Description

About the Role

The Shift Manager Housekeeping will assist the Housekeeping Manager in implementing and organizing the overall operation of the hotel housekeeping department assuring the highest degree of quality guest care is always maintained.

Position Responsibilities

• Review housekeeping work to ensure productivity is efficient through periodic review of facility cleanliness to ensure optimal quality and customer service levels are met.
• Inspect guest room attendants/Heavy porter & supervisors properly daily on the standards of housekeeping operations.
• Assist in staffing, scheduling, training and developing guest room attendants, housekeeping heavy porters and all hourly housekeeping staff.
• Works to ensure the safety of team members in handling and storage of all chemicals used in the performance of their task
• Continually checks to make sure team members have all the necessary supplies, equipment and tools to execute their task
• Accountable for ensuring that the necessary equipment, machinery, guestroom supplies, and linen are readily available to enable the Department to function efficiently
• Fully utilize and monitor all operating systems to ensure proper accountability of all employees, supplies and procedures
• Coordinates efforts with other Departments to ensure guestroom, public areas and storage areas remain fully functional
• Properly handles guest or maintenance request and repeatedly follows up to guarantee these things are completed to Ocean Casino Resort standards
• Completes daily written room inspections as directed by manager
• Supports training and development of housekeeping supervisors
• Responsible for assisting the Manager in hiring, scheduling, training, developing, evaluating and coaching.
• Ensures all Osha compliance training is administered.
• Performs all other related and compatible duties assigned

Essential Functions

• Exposure to casino related environmental factors, including but not limited to secondhand smoke, excessive noise and stress related to servicing customers in a fast-paced environment
• Must be able to stand for an entire shift and be able to move throughout the hotel areas
• Must be able to work holidays, weekends, and flexible shift hours
• Must be able to lift/push/pull up to 50 lbs

Requirements

• Strong supervisory, management, planning & organizational skills
• Must demonstrate good verbal & interpersonal communication skills
• High school diploma or equivalent GED preferred
• Minimum of five years’ hospitality experience
• Ability to effectively communicate in English

Benefits

• Free meal on shift
• Training & Development
• Salary: $ 55,000/ annually.