Job Description

1. Position Summary and Job Magnitude

The Housekeeping Services Lead is responsible for leading the team of Housekeeping Service Representatives, ensuring that the housekeeping department runs smoothly, and completing all assigned tasks efficiently with a high degree of attention to detail and customer service. This position is also responsible for training new and existing housekeeping staff and developing them to their highest potential.

2. Essential Functions and Basic Duties

• Keeping inventory of lost and found items
• Be aware of check in/outs and ensure all needs are met
• Attending to special requests
• Ensuring all daily cleaning responsibilities are covered
• Ensuring housekeeping carts are properly prepared for the start of each day
• Ensuring all housekeepers are properly trained to perform their duties and responsibilities
• Ensuring any identified cleaning standards have been met
• Assisting with daily building cleaning responsibilities as required. This may include student/guest rooms or common areas.
• Identifying and implementing process improvement and quality assurance initiatives
• Communicating with the Front Office regularly to update room status and other related information
• Assisting with annual performance reviews

• Organize housekeeping cart prior to leaving at the end of the day
• Other duties as assigned

Health & Safety

• Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
• Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recorded
• Ensure all trainings required for each task are identified, documented, and readily available
• Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
• Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers.

3. Qualifications

Education: High School Diploma or greater

Skills/Abilities:

• Must possess ability to perform physical tasks
• Must possess superior positive attitude and customer service skills
• Must possess the ability to lead a team
• Must be able to work without supervision

Experience Required: Minimum 1 year experience in similar role