Job Description

Housekeeping Service Attendant

London, UK

Full Time: £14.50 per hour

About the Business

Urban Rest is a high-growth flexible living operator and technology platform disrupting the serviced apartment and corporate housing space across APAC and Europe. The business focus is on owning the distribution layer for the contracted travel market into living assets, while delivering a consistent brand and guest journey through technology. Urban Rest also offers physical asset operation services that enable branded accommodation assets such as hotels to be managed with greater efficiency and distributed to contracted clients such as enterprise, government, insurance and SME clients.

We provide the digital infrastructure and services that connect institutional living-sector assets and the contracted travel market at scale. Our mission is to make flexible living seamless.

Benefits and Perks

• Employee, friends and family discounts at at Urban Rest properties
• Mental Health Leave days and Volunteer days available for permenant employees
• Regular team socials and events
• As the company grows, this role will provide plenty of room for career growth and progression
• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
• Pet friendly (for house-trained and well-behaved pets) office in Office Suburb, close to public transport

About the Role

The Housekeeping Service Attendant role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas and communal spaces as directed by the Supervisor. This role falls under the internal housekeeping business unit. Housekeeping Service Attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

Responsibilities

• Clean and service guest rooms, apartments, and common areas in accordance with Urban Rest standards.
• Complete full turnover cleaning between guest stays within the allocated timeframe.
• Provide mid-stay service to guests during their stay.
• Make beds, change linen, and replace used towels.
• Dust, vacuum, mop floors, and sanitize all surfaces.
• Clean kitchen areas, including dishes, appliances, benches, and sinks.
• Clean and disinfect bathrooms, including toilets, showers, mirrors, and floors.
• Ensure each property is fully prepared and presentable prior to guest arrival.
• Clean the common areas and outside building areas as required
• Restock guest supplies such as toiletries, toilet paper, tea/coffee, and other amenities.
• Arrange furniture and decor according to Urbanrest presentation standards.
• Conduct a final inspection of the property to ensure nothing has missed for cleaning.
• Report any damages, missing items, or maintenance issues promptly to the supervisor/manager.
• Record and report any lost property in line with Urbanrest procedures.
• Collect used linen and towels and replace them with fresh supplies.
• Maintain adequate stock levels of cleaning products and guest amenities.
• Assist with linen deliveries and the organisation of stock when required.
• Follow all company cleaning procedures, hygiene standards, and safety guidelines.
• Use cleaning chemicals safely and according to provided instructions.
• Ensure all properties are properly locked and secured after cleaning.
• Travel from one location to another for cleaning of apartments/ rooms.
• Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
• Authorized to enter designated Urban Rest units for cleaning and providing drop off services as per requirement
• Attends guest feedback, guest requests/guest complaints in the area assigned
• Resolve guest complaints to the best of their ability or promptly report to Supervisor and/or Guest Relations team, ensuring guest satisfaction
• Be familiar with all Urban Rest services/features and local attractions/activities to respond to guest inquiries accurately
• Return housekeeping packs, equipment and keys at the end of shift

Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.

What We Look For

Essential

• Available to work a rotating roster and may be required to work across 7 days
• Has excellent attention to detail
• Reliable and committed
• Likes variety in a position where no day is the same
• Goes above and beyond to ensure exceptional guest service and
• Likes to make a difference

Desirable

• Previous Housekeeping experience

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience, alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!