Job Description

Housekeeping Service Attendant

Sydney

Casual position $32.31 - $38.78 per hour+ superannuation

About the Business

Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. We have also expanded internationally into the New Zealand & European market, with properties now in Auckland, Wellington, Dublin and London. We are a technology enabled business disrupting a stagnant sector with a unique focus on traveler well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success over the last five years since launch and are now going through a period of scaling the business in various locations, offering the chance to join a growing business at a pivotal stage of growth.

Benefits and Perks

• Discounted stays at Urban Rest properties
• Sonder Safety, health & wellbeing EAP provider with family access
• A fantastic work culture that is fun, friendly, and collaborative
• As the company grows, this role will provide plenty of room for career growth and progression
• Dog friendly office in Surry Hills

About the Role

The Housekeeping Service Attendant role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas and communal spaces as directed by the Quality Supervisor. This role falls under the internal housekeeping business unit. Housekeeping Service Attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.

Key Responsibilities

• Clean and service guest rooms, apartments, and common areas in accordance with Urban Rest standards
• Complete full turnover cleaning between guest stays within the allocated timeframe
• Provide mid-stay service to guests during their stay
• Make beds, change linen, and replace used towels
• Dust, vacuum, mop floors, and sanitize all surfaces
• Clean kitchen areas, including dishes, appliances, benches, and sinks
• Clean and disinfect bathrooms, including toilets, showers, mirrors, and floors
• Ensure each property is fully prepared and presentable prior to guest arrival
• Clean the common areas and outside building areas as required
• Restock guest supplies such as toiletries, toilet paper, tea/coffee, and other amenities
• Arrange furniture and decor according to Urbanrest presentation standards
• Conduct a final inspection of the property to ensure nothing has missed for cleaning
• Report any damages, missing items, or maintenance issues promptly to the supervisor/manager
• Record and report any lost property in line with Urbanrest procedures
• Collect used linen and towels and replace them with fresh supplies
• Maintain adequate stock levels of cleaning products and guest amenities
• Assist with linen deliveries and the organisation of stock when required
• Follow all company cleaning procedures, hygiene standards, and safety guidelines
• Use cleaning chemicals safely and according to provided instructions
• Ensure all properties are properly locked and secured after cleaning
• Travel from one location to another for cleaning of apartments/ rooms
• Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
• Authorized to enter designated Urban Rest units for cleaning and providing drop off services as per requirement
• Attends guest feedback, guest requests /guest complaints in the area assigned
• Resolve guest complaints to the best of their ability or promptly report to Supervisor and/or Guest Relations team, ensuring guest satisfaction
• Be familiar with all Urban Rest services/features and local attractions/activities to respond to guest inquiries accurately
• Return housekeeping packs, equipment and keys at the end of shift

Please note, this job description serves only as a guideline for duties, which may change from time to time if requested by management.

What We Look For

• who has excellent attention to detail,
• who is reliable and committed,
• likes variety in a position where no day is the same,
• who goes above and beyond to ensure exceptional guest service and
• who likes to make a difference.

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!