Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Housekeeping Rooms Coordinator

The Housekeeping Rooms Coordinator supports the daily operations of the Housekeeping Department to ensure efficient room readiness and exceptional guest service. This role acts as the key liaison between Housekeeping, Front Desk, and Engineering while maintaining accurate room status and smooth operational flow.

Key Responsibilities:

• Coordinate daily housekeeping operations and room assignments
• Serve as liaison between Housekeeping, Front Desk, and Engineering
• Manage room status updates using Opera PMS
• Track and respond to requests and tickets in ALICE
• Communicate updates through Sonesta Connect
• Open, assign, monitor, and close housekeeping and engineering work orders
• Assist in closing the house and verifying all rooms are cleaned, inspected, and released
• Maintain housekeeping inventory and assist with ordering supplies and amenities
• Track and manage uniform inventory for housekeeping staff
• Support leadership with daily reports, priorities, and operational needs
• Ensure compliance with brand standards and cleanliness expectations
• Duties include, but are not limited to, the responsibilities listed above

Qualifications:

• Hotel or housekeeping operations experience preferred
• Working knowledge of Opera, ALICE, and hotel communication systems
• Strong organizational and communication skills
• Ability to multitask in a fast-paced resort environment
• Detail-oriented with strong follow-up skills
• Flexible availability including weekends and holidays
• Ability to lift, carry, push, and pull up to 50 lbs

Reports To: Executive Housekeeper / Director of Housekeeping

• All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.