Job Description

Who We Are:
Surf City U.S.A.'s hotel and spa is a modern oasis with an unrivaled sense of clean coastal style. Set adjacent to the chic shops of Pacific City, steps from the Pacific Ocean, and a short stroll from the iconic Huntington Beach pier, Paséa Hotel & Spa is one of the most desired Orange County accommodations. The property features 250 luxurious guest rooms with unparalleled ocean views, a Balinese inspired spa, a boutique café, as well as two pools, a hot tub, a newly renovated full-service restaurant, and rooftop lounge all with breathtaking ocean views. At this property, you will be part of a team that values being proactive with guests and giving them a memorable experience for every stay.

Are you ready to take your career to the next level? Let’s Apply Today!

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long-term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Our Guiding Principles: Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

WHAT YOU WILL ACCOMPLISH
• Clean and service assigned guest rooms according to departmental standards and safety guidelines.
• Change bed linens, make beds, and clean bathrooms, floors, and furnishings.
• Dust, vacuum, and remove trash; maintain balconies and terraces in pristine condition.
• Restock guest amenities, towels, and supplies as needed.
• Maintain the housekeeping cart and linen closets in a clean, organized, and stocked condition.
• Respond promptly to guest requests regarding room cleanliness, supplies, or amenities.
• Report maintenance issues, damages, or safety hazards to management immediately.
• Handle guest concerns professionally; escalate unresolved issues to a supervisor or manager.
• Report any suspicious activity, missing items, or potential theft to Security or management.
• Follow all hotel safety and sanitation procedures, including proper PPE and HAZMAT compliance.

WHAT YOU WILL BRING
• Prior housekeeping experience in a hotel setting preferred.
• No formal education required.
• Ability to read and follow simple instructions and safety procedures.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong attention to detail, professionalism, and guest-focused attitude.
• Must be available to work flexible schedules, including weekends and holidays.
GREAT IF YOU HAVE
• Prior housekeeping experience in a hotel environment preferred.
• Positive attitude and professional demeanor.
• No formal education required.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.