At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.
Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.
Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?
Who We Are Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
About Universal Stella Nova Resort
Join the team and step into another galaxy, where you’ll help guests land in a universe of thrills and adventure.
This position is responsible for deep cleaning of hotel guest rooms according to Star Service standards. We provide the highest level of quality and service by extensively detailing all guest rooms.
WhatYou’llDo
Perform scheduled deep-cleaning tasks in guest rooms and public areas (e.g., carpet shampooing, upholstery cleaning, drapery steaming).
Inspect andmaintainfurniture, fixtures, and equipment; tighten screws, replace light bulbs, and report larger issues to Engineering.
Clean andmaintainvents, filters, and other components to ensure proper air quality and functionality.
Rotate mattresses, check bed frames, and ensure bedding meets brand standards.
Conduct periodic inspections for wear and tear; document findings and follow up on corrective actions.
Follow all safety guidelines and use proper protective equipment when handling chemicals or tools.
Ensure compliance with LoewsHotels’standards and local health regulations.
Report hazards or unsafe conditions promptly to management.
Maintain stock of cleaning supplies and tools; request replenishment as needed.
Coordinate with Housekeeping and Engineering for room access and scheduling to minimize guest disruption.
Complete work orders and log maintenance activities accurately in property systems.
Respond courteously to guest inquiries during tasks; escalate service requests to theappropriate department
Maintain professionalism and discretion when working in occupied rooms.
Maintain regular and reliable attendance in alignment with company standards and operational needs.
Embrace flexibility by performing other duties as assigned to support team and organizational goals.
Regular attendance in conformance with standards
Your Experience Includes
Previous experience in hospitality or relevant industry required.
Previous deep cleaning or custodial experience preferred.
Familiarity with HOTSOS, Wet/Dry Vacuums, Floor Scrubbers, Ride on Floor Carpet Cleaner, Carpet Shampooers/Extractors preferred.
Must complete OSHA-mandated safety training within the first 30 days of employment.
Position requires the ability to communicate effectively in English with team members, leaders, and guests.
Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled. Position requires prolonged standing, walking, lifting, pushing, and pulling 100+ pounds repetitively throughout shift.
Position requires the ability to withstand outdoor elements for long periods of time as needed.
Loews Hotels & Co was founded in 1960 and continues to own and operate hotels and resorts in the United States. Headquartered in New York City, hotel destinations include Arlington, Atlanta, Chicago, Chicago O'Hare, Coral Gables, Hollywood, Miami Beach, Nashville, New Orleans, New York, Orlando, Philadelphia, San Diego, St. Louis, and Tucson. Loews Hotels Hotels & Co operates as a subsidiary of Loews Corporation (NYSE: L).
WHO WE ARE:
We are a dedicated team focused on allowing our guests to flourish when they are with us. From our most senior of management, to our newest team members, we are all forged of the same hospitality DNA. That defining characteristic is a willingness and commitment to offer comfort, care, and everything in us to all who come through our doors. We invest in training and development opportunities for all team members so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. We promote social responsibility by being a good neighbor in the communities in which we reside. At Loews Hotels & Co, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.
EQUAL EMPLOYMENT OPPORTUNITY
Loews Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
