Job Description

Job Title: Turndown Attendant

Job Department: Housekeeping

Job Pay Rate: $19.10 / hour

Job Summary

As a Housekeeping Turndown Attendant, you will be responsible for preparing guest rooms for the evening by providing discrete, high-end evening service that creates a relaxing, flawless atmosphere. Learn more about Broadmoor here.

Essential Duties and Responsibilities include following. Other duties may be assigned:

• Remove decorative pillows and place them on closet shelf, luggage rack or bench.
• Places throw blanket on overstuffed chair.
• Close windows, draw bedroom drapes or close black-out curtains, adjust soft mood lighting, and set soothing background music or television channels if specified Broadmoor standards.
• Picks up and organizes guest shoes, clothing, magazines, and belongings.
• Change bed linens as necessary.
• Replaced used towels, wipe down sink, bathtub, toilet, and floor areas; tidy personal items neatly, and restock bath amenities.
• Replenish ice buckets, set out fresh bottled water with glasses, and places chocolates on the nightstand.
• Empty trash cans, clear away room service trays or dishes, and report any maintenance issues or safety hazards immediately.
• Greet guests warmly using clear, unprofessional language, respect privacy with quiet efficiency, and follow up later rooms marked with “DO NOT DISTURB” Signs if the status changes.
• Deliveries guest request items if needed or requested.
• Stocks work cart at the end of the shift.
• Ensure complete compliance with The Broadmoor guidelines, operational procedures, safety policies, and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).
• Maintain a willingness to learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
• Execute additional duties and responsibilities as required.

Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.

What we are looking for

• Minimum of a high school diploma or General Education Degree (GED) equivalent.
• Previous experience in hospitality or guest service is highly preferred; however, an equivalent combination of relevant education and professional background will be considered.
• A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless collaboration.
• Excellent communication skills, negotiation, conflict resolution and ability to work in fast-paced environment.
• Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
• Flexible schedule, including weekends and holidays, as required by the calendar of events.

*Reasonable accommodation will be provided for individuals with disabilities.

*Not sure you meet every qualification? We still encourage you to apply. At The Broadmoor, we value exceptional candidates who bring a genuine willingness to learn, grow, and help us deliver Five-Star service.

Why Choose The Broadmoor?

Join the team at the world’s longest-running Five-Star, Five-Diamond Resort. At The Broadmoor, we invest in your future with comprehensive benefits, professional growth, and mentorship from top industry experts.

• Benefits: We empower our team with a rewards package including comprehensive health and dental insurance, a 401(k)-retirement plan, and exclusive local discounts. Please click here for a comprehensive list of benefits.
• Career Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career, we provide the hands-on development and training you need to succeed.

Application Notes

• Your application will not be penalized for redacting or removing any age-identifying information (such as your age, date of birth, or dates of school attendance/graduation).
• This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early, as this position may close sooner if filled. If necessary, this posting will remain open until it is filled.