Job Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking a friendly and efficient Housekeeping Ordertaker to join our team at a prestigious hotel in Phu Quoc, Vietnam. As a Housekeeping Ordertaker, you will play a crucial role in ensuring guest satisfaction by efficiently managing housekeeping requests and coordinating with various departments.

• Answer and process guest requests for housekeeping services in a timely and courteous manner
• Coordinate with the housekeeping team to ensure prompt fulfilment of guest requests
• Maintain accurate records of all housekeeping orders and their status
• Liaise with other departments such as maintenance and front desk to address guest concerns
• Monitor and replenish housekeeping supplies as needed
• Assist in scheduling room cleaning and turndown services
• Handle guest complaints and escalate issues when necessary
• Ensure all interactions with guests meet the hotel's high standards of customer service
• Participate in regular team meetings and training sessions to improve service quality

Qualifications

• Excellent communication skills in English; knowledge of other languages is a plus
• Proficiency in hotel management software and basic computer skills
• Strong multitasking ability and attention to detail
• Previous experience in hospitality or customer service preferred
• Secondary school diploma or equivalent
• Knowledge of housekeeping operations and standards
• Ability to work flexible hours, including evenings, weekends, and holidays
• Positive attitude and ability to work well in a team environment
• Commitment to delivering exceptional customer service

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.