Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”

• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”

• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

It is the primary responsibility of the Housekeeping Operations Manager to manage the daily operations of Housekeeping related areas to ensure that standards and strategic objectives are being upheld. The Housekeeping Operations Manager will play a vital role in total service, operational management, expense control and employee engagement. All duties are to be performed in accordance with departmental, property, and corporate policies, practices, and procedures.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Support with the operational functions within the department consistent with the strategic plan and vision for the department, the division and the property.

• Actively participate with monitoring daily productivity to produce both short-term and long-term profitability.

• Create a work environment which promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; compliance with company policies, legal requirements and collective bargaining agreements.

• Monitor Daily Count to ensure appropriate a number of clean rooms are available for check-ins, remaining inventory, and appropriate planning based on arrivals/departures.

• Ensure guest complaint resolution procedures are implemented within the view of the properties philosophy and service.

• Respond to notification of unusual events or circumstances requiring mid-level management attention.

• Inform senior hotel management of situations which require attention.

• Assist the Assistant Director with any tasks assigned.

• Maintain guest arrival/departure lines and the overall appearance of the lobby in order to provide a proper welcome statement to guests.

• Participate in hiring functions such as scheduling and conducting interviews, issuing job offers, and scheduling Property orientation.

• Work with the human resources department to ensure all service and regulatory related courses are completed in Insider Education and that all staff are fully compliant.

• Keep all public areas (casino, guest rooms, and front areas) in exceptional appearance conditions.

• Issue discipline and follow up with coaching.

• Perform all other job related duties as requested.

• Initiative. Creates and seizes opportunities to win, even when faced with ambiguity. True passion for results.

• Team Focused Catalyst for success of the whole team, not just own goals.

• Range of Influence. Inspires confidence. Builds and leverages a powerful network.

• Problem finding Sees around the corners. Anticipates the unexpected.

• Creativity Generate new perspectives. Inspires brilliance with new ideas.

• Business Intelligence. Stays current. Understands how what happens in the world affects us, our marketplace and our competition.

• Entertain your Best. Demonstrates integrity, authenticity, and candor. Embraces inclusion and employee engagement.

• Outside In. Systematically seeks information on candidate and hiring managers’ wants and needs

• Problem Resolution. Be decisive and timely. Act on information and adapt with changes.

WHAT YOU WILL NEED

• Bachelor degree in Hotel Management or related field or equivalent education and experience preferred.

• At least 3 years of housekeeping experience at a major hotel/resort complex.

• Previous experience working in a large-scale luxury resort operations

• Excellent customer service skills.

• Able to lead and mentor a team.

• Have interpersonal skills to deal effectively with all business contacts.

• Professional appearance and demeanor.

• Work varied shifts, including weekends and holidays.

• High school diploma or equivalent.

ADDITIONAL REQUIREMENTS

• Able to effectively communicate in English, in both written and oral forms.

• 21+ years of age Required

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.