Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Grounded in our core values of teamwork, service excellence, and integrity, we foster a culture where thoughtful service and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality.

We are seeking a Housekeeping Office Supervisor who will be ahospitality professionaltocoordinate Housekeeping daily operations The ideal candidate will have a passion for flawless, anticipatory service andattention todetails

At Four Seasons Resort and Residence Whistler,the HousekeepingOffice Supervisorassigns rooms to Room Attendants and supports the overall day-to-day efficiency of the Housekeeping Operation.

Whatyou willdo:

•  Open the department in the morning shift, print all needed reports.

• Create daily work assignments for Room Attendant and Turndown Attendant in designated computer systems. Issues the daily work assignments to Lobby Attendants, Housemen and Supervisors. 

• Ensure special set ups in guestrooms, guest requests, group and event movement are highlighted on assignments. 

• Update daily the PowerPoint briefing slideshows for the Morning and Evening Housekeeping briefings. 

• Monitor status of stayover rooms and arrival rooms and move rooms around in Room Attendant assignments to ensure all rooms are cleaned and inspected by 4 pm. 

•  Monitor Housekeeping staffing for all positions for the next day and informs the Housekeeping management of any over or understaffing according to labor standards. 

• Provide prompt dispatching services and comprehensive administrative support to ensure seamless and efficient housekeeping operations in accordance with Four Seasons standards. 

• Expedite guest requests as quickly as possible and notify Housekeeping leadership if any guest service is delayed or hampered. 

• Utilize and maintain the property management system, accurately logging service requests, updating room status, closing work orders, and generating necessary reports. 

• Monitors daily assignments to assure that productivity and quality standards are being met, staffisbeing supported and guest needs are being met. 

• Assign rush rooms and rooms previously marked “Do Not Disturb” to Room Attendants in a timely manner, ensuring prompt service recovery. 

• Regularly coordinate with Housekeeping, Engineering, and Front Office to ensure vacant, queue, and rush rooms are prepared for arrival, communicating real-time status updates to support a smooth check-in experience. 

• Maintain organized, legible, and up to date departmental records, forms, logs, and team packets in accordance with Four Seasons standards, ensuring sufficient supplies are available for the month. 

• Maintain accurate records of attendance for all housekeeping team members. 

• Monitor and manage the issuance and return of phones, panic alarms, and other departmental equipment, ensuring adherence to security procedures. Any missing equipment must be reported to most senior Housekeeping Manager on dutyandthe Security Department immediately 

• Maintain the housekeeping office in a clean, orderly, and professional conditionat all times 

• Report and respond promptly to any safety, security, or maintenance concerns, including Residence Club emergencies, ensuring swift and appropriate action to protect guests and team members. 

• Assist management with special projects and other administrative assignments as directed. 

• Conduct shift briefings  and meetings to keep employees informed of hotel policies and changes and ways to increase guest satisfaction and service standards.    

What you bring:

• Two+ year experience working in luxury hotel housekeeping is considered an asset

• Previousexperience with Opera PMS andHotSoSis an asset

• Exceptional communication skills, with fluency in spoken and written English

• Strong organization skills and an eye for attention to detail

• a Valid work authorization for Canada

Whatweoffer:

• $27.05 to $29.05 per hour

• Winter Leisure Pass; ski pass or leisure benefit

• Medical, Dental and Sick leave coverage

• Retirement Benefits

• Employee Travel Program; complimentary and reduced rates at other Four Season

• Excellent Training and Development opportunities

• Complimentary meal per shift in our employee dining room

• Employee Recognition Programs

• Dry Cleaning Services

Schedule & Hours:

As our hotel is open 24/7,365 daysa year, we expect our Front Office Manager to be flexible in working mornings, evenings, weekends, and holidays

Please note that due to thelarge numberof responses we receive, only candidates being considered for the above position will be contacted for an interview

Learn more about whatit’slike to work for Four Seasons:

http://fourseasons.com/careers

https://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://www.youtube.com/watch-v=lzq78MIkT2s&t=3s

Learn more about Four Seasons Whistler onSocial Media

Instagram: @FSWhistler

Twitter: @FSWhistler

Facebook: https://www.facebook.com/FourSeasonsResortWhistler/

We look forward to receiving your application!

*Our organization is anequal-opportunityemployer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminateon the basis ofgender, ethnicity, religion, sexual orientation, age,disabilityor any other basis protected under provincial or federal laws