Job Description

Housekeeping Office Coordinator

St. Pancras London Autograph Collection

At Autograph Collection Hotels, individuality is our greatest strength. Just as every hotel has its own story, character and point of view, so does every person who joins our team. We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive. If you’re inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where everyday is exactly like nothing else, Autograph Collection is a place where you can truly make your mark.

As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Housekeeping Office Coordinator provides essential administrative and operational support to the Housekeeping Department. The role maintains accurate room status information, prepares staff assignments, coordinates communication with Front Office, Engineering, and Laundry, and keeps departmental records up to date. The Coordinator helps resolve room discrepancies, prioritise requests, and support the smooth, efficient running of daily operations.

What you’ll do

• Coordinate daily housekeeping administration, including room status updates, staff assignments, and priority requests.
• Maintain accurate departmental records, reports, training logs, and absence documentation, ensuring HR deadlines are met.
• Coordinate clear and timely communication between Housekeeping, Front Office, Engineering, and Laundry teams.
• Monitor room discrepancies, vacant-dirty rooms, and Do Not Disturb rooms, ensuring issues are resolved promptly.
• Respond professionally and efficiently to guest requests and internal queries, escalating concerns where appropriate.
• Support departmental quality checks, inspections, and audit follow-up activities.
• Provide administrative support to Housekeeping leadership and monitor outstanding actions through to completion.
• Promote teamwork, professionalism, and a positive working environment while adhering to Marriott policies and procedures.

What you’ll bring

• Previous hospitality experience is required; experience within a luxury or five-star hotel environment is preferred.
• Knowledge of housekeeping procedures, room status terminology, and hotel operational routines.
• Proficiency in housekeeping and property management systems.
• Understanding of health and safety procedures, PPE requirements, and emergency protocols.
• Strong communication skills with the ability to work effectively across multiple departments.
• Excellent organisational, time-management, and administrative skills.
• High level of attention to detail, problem-solving ability, and commitment to service excellence.
• Understanding of confidentiality, data protection, and guest privacy requirements.
• Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

Our Benefits

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.