Job Description

Omni Charlotte Hotel

The Omni Charlotte Hotel welcomes you with refined comfort and the warmth of true North Carolina hospitality. Perfectly situated in the heart of Charlotte’s financial district, this AAA Four-Diamond hotel offers both exceptional convenience for business travelers and easy access to the city’s top attractions. Connected to 12 city blocks through an enclosed sky bridge, the hotel places you just steps away from the Blumenthal Performing Arts Center, Discovery Place, the Charlotte Convention Center, and the vibrant EpiCentre entertainment district.

At the Omni Charlotte Hotel, our associates thrive in a dynamic, supportive environment that fosters growth, mentorship, and pride in delivering exceptional service. We are guided each day by a culture of respect, gratitude, and empowerment. If you’re a friendly, motivated individual with a passion for creating memorable guest experiences, the Omni Charlotte Hotel could be the perfect place for you.

Housekeeping Office Coordinator

The Housekeeping Office Coordinator will coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, laundry attendants and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately. He/she is responsible for the day to day office operations for the housekeeping department.

Responsibilities:

Open and close housekeeping department daily.

Work with Loss Prevention to maintain lost and found records.

Dispatch all calls to appropriate discipline.

Communicate effectively with all departments, including engineering.

Update Synergy requests.

Respond to all phone calls/ requests from guests and other departments.

Monitor computer system.

Maintain clear and efficient communication with the front desk.

Maintain cleanliness and organization in department.

Walk the floors and inspect guest rooms.

Qualifications:

Must be able to read, write, and communicate in fluent English.

Ability to work days, afternoons, weekends, and holidays.

Must possess basic computational ability.

Must have computer skills.

Previous experience as a coordinator and/or answering phones strongly preferred.

Bi-lingual in Spanish preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.