Job Description

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

• Health Care Plan (Medical, Dental & Vision)
• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes!
• Public Service Loan Forgiveness (PSLF) qualifying agency

The Housekeeping team member is essential to creating a clean, safe, and dignified environment for guests and staff. This role performs critical tasks including managing linen services, processing donations, performing housekeeping tasks, and maintaining the cleanliness of restrooms and common areas. Through regular guest interaction, this position upholds safety and sanitation protocols, responds to emergencies, and reports maintenance needs, directly supporting The Road Home's mission.

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

*This is an in-person position.

Location
Medically Vulnerable Population (MVP)

Family Interim Non-Congregate Children Housing (FINCH)

Reports to
Facilities Supervisor

Position Status
Full-Time

Shift
Wednesday - Sunday

3:00 PM - 11:30 PM

Pay Grade and Starting Rate
Grade 3/$15.75

FLSA Status
Non-Exempt

Duties and Responsibilities

1. Coordinate the laundering of all motel linens to ensure a daily supply of fresh bedding for guests.
2. Assist with collecting and sorting motel donations for facility and guest use, maintaining professional, respectful, and gracious interactions with donors at all times.
3. Perform basic cleaning of guest rooms, common areas, and offices, including: sweeping, mopping, cleaning toilets/showers/sinks, emptying trash, managing biohazards, cleaning mirrors, wiping counters, changing linens, and maintaining all areas to established standards.
4. Perform daily restroom maintenance to ensure cleanliness, full stocking, and operational function by identifying needs, restocking supplies, and collaborating with management and maintenance staff.
5. Conduct continuous rounds of motel property to ensure safe operation and respond appropriately to any issues when needed.
6. Engage frequently with guests, staff, volunteers, and visitors in a professional manner.
7. Address and respond promptly to the needs of guests, staff, volunteers, and visitors.
8. Perform comprehensive floor care and maintenance, including cleaning, preparing, stripping, scraping, waxing, buffing, and resurfacing.
9. Vacuum all areas, including offices, hallways, conference rooms, common areas, and guest rooms.
10. Clean interior and exterior windows as required.
11. Report necessary repairs to the maintenance team and motel management.
12. Monitor and respond to inappropriate behavior by enforcing rules, regulating guest actions, and requesting staff assistance when necessary.
13. Report any illicit activity to security or designated staff, providing oversight to help prevent theft, smoking, and other negative behaviors.
14. Report all incidents of damage, theft, or other issues to appropriate supervisors or department heads.
15. Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
16. Participate in emergency drills and environmental safety activities, as required.
17. Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.

Education and Experience

• Experience working with diverse and/or vulnerable populations is preferred.
• High school diploma or GED preferred.
• Previous housekeeping, custodial, or service industry experience preferred.

Skills and Expectations

1. Ability to work independently and use sound judgment to make decisions.
2. Willingness to have conversations with clients about housing.
3. Must be motivated to ensure a positive environment and satisfaction for guests and staff.
4. Consistently follow all safety practices and procedures while having a safety-conscious mindset.
5. Effectively prioritize and manage multiple tasks in a fast-paced environment.
6. Ability to handle minor complaints, suggestions, and feedback from guests and staff in a calm, professional, and respectful manner.
7. Ability to remain focused on the job while dealing with interruptions from guests and/or other employee contact.
8. Ability to employ creative solutions and good judgment to address challenges promptly.
9. Strong interpersonal skills and ability to work with diverse populations.
10. Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
11. Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
12. Ability to accept supervision, direction, and feedback with openness.
13. Be reliable, dependable, and consistent in attendance.

Physical and Equipment Requirements

• Ability to lift and move heavy items and equipment up to 50 pounds.
• Ability to sit, stand, and move for at least an hour at a time or more.
• Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
• Ability to use stairs or steps.
• Ability to safely climb stairs, ladders, and step stools.
• Wear OSHA-required protective gear for safety.