Job Description

Concord Hospitality is seeking a detail-oriented and service-driven Housekeeping Manager to lead our housekeeping, laundry, and house person teams. This role is key in ensuring the cleanliness and upkeep of guest rooms, public areas, and overall property presentation while working closely with the Front Desk and Maintenance teams to deliver an exceptional guest experience.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Oversee daily housekeeping, laundry, and house person operations to ensure high cleanliness standards.
• Partner with Front Desk and Maintenance teams to maintain seamless guest experiences.
• Inspect guest rooms and public spaces to ensure quality, cleanliness, and proper working order.
• Recruit, train, and lead team members with a focus on productivity and guest satisfaction.
• Manage departmental schedules, supplies, and budgets to meet operational goals.
• Respond to guest needs and resolve service issues in a timely, professional manner.
• Foster a positive, supportive, and team-oriented work environment.
• Ensure compliance with safety standards, policies, and brand requirements.

Qualifications:

• Prior leadership experience in housekeeping or cleaning operations within hotels, healthcare, or multi-unit housing.
• Strong communication skills and ability to engage professionally with guests and associates.
• Demonstrated attention to detail and commitment to quality.
• Proven ability to lead, motivate, and inspire a team.
• Professionalism, integrity, and pride in delivering excellent service.

Benefits (Full-Time Associates Only):

• Competitive wages
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• Performance-based bonus eligibility

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”

We are Concord!