Job Description

Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Residential-Specific Responsibilities

• Work hand in hand with the appointed Community Management Company (Strata) to ensure aligned and efficient community operations.
• Operate in compliance with community rules, by-laws, and governance structures applicable to residential properties.
• Deliver services with a resident-first mindset, focused on long-term relationships rather than transient guest experiences.
• Maintain the highest standards of confidentiality and discretion, recognizing the private nature of residential living.
• Adapt service delivery and operational decision-making to the specific needs of a residential environment, distinct from hotel operations.

Assisting in Managing Housekeeping Operations

• Works effectively with the Engineering department on maintenance needs.
• Supervises the property general cleaning schedule.
• Inventories stock to ensure adequate supplies.
• Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of common areas supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new HSK attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.