Job Description

Housekeeping Manager

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature Butler Service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies Live Exquisite-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Housekeeping Manager, you will lead the Housekeeping operation to ensure exceptional standards of cleanliness, presentation and guest comfort throughout the hotel, overseeing guest rooms, public areas and laundry operations while driving team performance and guest satisfaction in line with St.  Regis luxury standards.

Key Responsibilities

• Lead and supervise the Housekeeping department, including Room Attendants, Public Area Attendants, Supervisors and Laundry team members
• Ensure guest rooms, suites, public areas and back‑of‑house spaces consistently meet St.  Regis luxury standards
• Conduct regular inspections of rooms and public areas, implementing quality assurance procedures to maintain exceptional standards
• Recruit, train, coach and develop Housekeeping team members to achieve operational excellence
• Prepare departmental schedules in line with occupancy forecasts while effectively managing labour costs and productivity
• Monitor and control inventories of linen, uniforms, cleaning supplies, guest amenities and housekeeping equipment
• Coordinate maintenance requests with the Engineering department and ensure timely completion of repairs
• Respond professionally to guest feedback, requests and service recovery situations to ensure guest satisfaction
• Ensure compliance with all health, safety, sanitation and company policies and procedures
• Monitor guest satisfaction scores and feedback platforms, identifying trends and implementing improvement plans
• Conduct regular departmental meetings, coaching sessions and performance reviews
• Foster a positive and collaborative team culture focused on accountability and continuous improvement
• Work closely with Front Office, Laundry, Engineering and operational departments to ensure seamless guest experiences
• Drive departmental objectives relating to cleanliness, productivity, quality standards and budget performance

Core Competencies

We are seeking a polished and experienced hospitality leader who demonstrates strong operational expertise and a passion for luxury service. You should have:

• Proven experience in a Housekeeping leadership role, ideally within a luxury hotel environment
• Strong understanding of housekeeping operations, quality standards and guest expectations
• Excellent leadership and team development skills, with the ability to motivate and inspire teams
• Exceptional attention to detail and commitment to maintaining luxury presentation standards
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Strong organisational, planning and problem‑solving skills
• Experience managing labour costs, inventories and operational budgets
• Excellent communication and interpersonal skills, with a professional and approachable manner
• A proactive mindset, driving continuous improvement and operational efficiency
• Impeccable personal presentation aligned with luxury brand standards
• A collaborative leadership style, building strong relationships across departments

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Enhanced pension
• Life assurance
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Private Medical Insurance
• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated-birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.