Job Description

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ����

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ��

MISSION Responsible for all administrative and operational tasks within the department. This role ensures that guest rooms and public areas meet hotel and brand standards and that all cleaning procedures are implemented effectively

Main responsibilities:

• Lead and oversee all housekeeping operations, ensuring the highest standards of cleanliness, presentation, and maintenance in guest rooms and public areas
• Plan, organize, and supervise daily activities of the housekeeping team, including scheduling shifts based on occupancy and operational needs
• Monitor service quality through guest feedback platforms and internal audits, implementing continuous improvement actions
• Ensure proper control and management of linens, amenities, cleaning products, and housekeeping supplies
• Supervise inventory processes and ensure accurate stock control and cost efficiency
• Coordinate closely with Front Office, F&B, and Guest Experience teams to ensure seamless service, including VIP room inspections and special requests
• Manage and resolve guest complaints with professionalism, ensuring guest satisfaction and service recovery
• Ensure the correct implementation of deep cleaning and preventive maintenance programs
• Guarantee compliance with brand standards, operational procedures, and health & safety regulations
• Support the preparation, monitoring, and achievement of the department’s budget and financial goals
• Analyse departmental performance, identifying opportunities to improve efficiency and profitability
• Lead, motivate, and develop the housekeeping team through training, coaching, and performance evaluations
• Participate actively in recruitment, talent development, and employee engagement initiatives

What are we looking for?:

• Degree or diploma in Hospitality, Tourism, or a related field preferred
• Advanced English; additional languages are a plus
• Minimum 2 years of experience in a similar role or solid experience within a Housekeeping department
• Strong knowledge of housekeeping operations, hotel procedures, and management systems
• Proven leadership and team management skills
• Excellent organizational, problem-solving, and communication abilities
• Strong attention to detail and commitment to delivering outstanding guest service
• Proactive mindset with a focus on continuous improvement and innovation

At Meliá we are all VIP ��

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company

Additionally, we support the sustainable growth of our industry through a socially responsible team In this sense, our motto is " Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be “ Very Inspiring People“, follow us on:

INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR