Job Description

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department within our hospitality establishment, Mercure Newcastle West. This role is crucial for maintaining high standards of cleanliness and guest satisfaction, ensuring that all areas of the property are well-kept and meet the expectations of our clientele. The successful candidate will lead a team of housekeeping staff, manage schedules, and implement training programmes to enhance service quality.

Responsibilities:

• Supervise and coordinate the daily activities of the housekeeping team to ensure efficient operations.
• Develop and implement cleaning schedules and procedures to maintain high standards of cleanliness.
• Conduct regular inspections of guest rooms and public areas to ensure compliance with cleanliness standards.
• Manage inventory of cleaning supplies and equipment, ensuring adequate stock levels are maintained.
• Train and mentor housekeeping staff on best practices and safety protocols.
• Handle guest complaints and feedback regarding housekeeping services promptly and professionally.
• Prepare reports on housekeeping operations, including staff performance and inventory usage.
• Collaborate with other departments to ensure seamless service delivery and guest satisfaction.

Qualifications:

• Proven experience as a Housekeeping Manager or similar role in the hospitality industry.
• Strong knowledge of cleaning procedures, products, and equipment.
• Excellent leadership and team management skills.
• Ability to work flexible hours, including weekends and holidays.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to maintaining high standards.