“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
🎯 JOB OBJECTIVE
Lead and manage the Housekeeping and, where applicable, Laundry/Valet operations to ensure exceptional cleanliness, guest satisfaction, operational efficiency, team performance, and effective cost control.
✨ WHAT WILL YOU DO?
🏨 Operations: Oversee daily Housekeeping operations and ensure all guest rooms and public areas meet hotel and brand standards.
✨ Quality & Guest Experience: Conduct regular inspections, ensure VIP rooms are 100% ready, handle guest complaints, and drive continuous service improvement.
👥 Team Leadership: Recruit, train, coach, evaluate, and motivate the team while maintaining a positive and professional working environment.
📅 Staffing: Manage staff rosters, daily briefings, work assignments, grooming, uniforms, and manpower according to business needs.
💰 Budget & Cost Control: Support budgeting and forecasting, control departmental expenses, and optimize the use of resources.
🧺 Linen & Supplies: Manage linen, uniforms, guest supplies, cleaning materials, equipment, inventory, purchasing, and storage.
🔧 Maintenance & Safety: Coordinate with Engineering, Laundry, Pest Control, and other departments to ensure smooth operations, preventive maintenance, and safe working conditions.
🔑 Security & Compliance: Ensure proper control of master keys, Lost & Found, emergency procedures, fire safety, and hotel policies.
📋 Standards & Documentation: Maintain SOPs, training manuals, renovation records, reports, and operational documentation.
🤝 Collaboration: Work closely with Front Office and other departments to coordinate room status, guest arrivals/departures, special requests, and hotel activities.
🌿 Guest & Public Areas: Ensure proper care of flowers, plants, room setup, decorations, and overall presentation of the hotel.
📊 Continuous Improvement: Monitor industry and competitor standards and recommend improvements in equipment, cleaning methods, and operational practices.
🌟 Manager on Duty: Perform Manager on Duty responsibilities when assigned.
🔎 WHAT ARE WE LOOKING FOR?
🎓 Education: Degree in Hotel Management or a related field.
💼 Experience: Minimum 2 years in a similar Housekeeping position in a 5-star/deluxe hotel; international hotel experience is preferred.
🧹 Knowledge: Strong knowledge of Housekeeping operations, cleaning chemicals, flooring, carpets, linen, equipment, and hotel standards.
👑 Leadership: Strong team leadership, communication, coaching, problem-solving, and interpersonal skills.
💻 Computer: Good computer skills and administrative ability.
🇻🇳 Vietnamese: Excellent written and spoken.
🇬🇧 English: Good written and spoken.
❤️ Profile: Guest-focused, organized, cost-conscious, fair, disciplined, and able to lead by example.
🌟 Internal Candidates: Minimum 1 year in a similar position in a hotel of comparable category and services.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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Welcome to Meliá Hotels International!
From Mallorca to the world, our story is an exciting journey that began more than six decades ago and has led us to become one of the largest hotel chains on the planet and the most sustainable in Europe (S&P Global).
With more than 400 hotels across the world, our passion for hospitality drives us to deliver unique and memorable experiences through our nine brands: Gran Meliá Hotels & Resorts, ME by Meliá, The Meliá Collection, Paradisus by Meliá, Meliá Hotels & Resorts, ZEL, INNSiDE by Meliá, Sol by Meliá and Affiliated by Meliá.
If you are looking for a place where your talent can shine and contribute to a more sustainable future, Meliá Hotels International is your destination. We are a family of more than 45,000 people, where every one of us is a VIP (Very Inspiring People) and we are proud to be a Top Employer in multiple countries.
Being part of Meliá is to undertake a journey without borders, because the possibilities for development and learning are endless. Here, we enjoy a passionate and familiar environment, full of opportunities where inspiration will always be with you. Join us and feel like a true VIP!
