Job Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

• Supporting the overall Housekeeping operation and ensuring our guest rooms, public areas and facilities consistently meet our luxury standards.
• Leading, motivating and developing the Housekeeping team through regular training, coaching and performance management.
• Managing daily room and public area allocations, inspections and task lists to maintain quality and operational efficiency.
• Planning team schedules and rosters in line with occupancy levels and operational requirements.
• Overseeing housekeeping standards across bedrooms, bathrooms, public areas, linen and cleaning services.
• Supporting and overseeing laundry operations while ensuring appropriate linen standards and controls are maintained.
• Coordinating special projects including deep cleaning, carpet and window cleaning, pest control and room inventories.
• Maintaining effective communication with other departments to ensure smooth operations and a seamless guest experience.
• Ensuring effective shift handovers and maintaining strong knowledge of housekeeping systems and procedures.
• Promoting high standards of colleague appearance, hygiene, conduct, safety and responsible business practices.

• Diploma or bachelor’s degree in Hospitality Management or a related field is preferred.
• Proven housekeeping leadership experience within a luxury hotel or resort, ideally in a large-scale operation.
• Strong knowledge of rooms, public areas, laundry, linen management and luxury housekeeping standards.
• Strong leadership skills with the ability to coach, develop and drive performanc e across a diverse team.
• Good understanding of workforce planning, productivity, budgeting and cost control.
• Excellent communication, organisation and problem-solving skills; fluent English is required.