Job Description

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.

• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.

• Be original by building connections with our guests and being imaginative to create memorable experiences.

FINANCIAL RETURNS

• Assist in monitoring the departmental budget and financial plans to support the hotel’s overall profitability.
• Manage inventory, inventory levels, and other expenses based on analysis of budgetary impact, demand, and other factors.

PEOPLE

• Interact with outside contacts:
  • Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
  • Regulatory agencies – regarding safety and compliance matters
  • Guests – to ensure their total satisfaction
  • Other contacts as needed (professional organizations, community groups, local media)
• Provide ongoing training, coaching, and counselling to all housekeeping employees.
• Drive salary change, disciplinary, and termination actions for housekeeping employees.
• Drive the hiring process, including job posting, candidate selection, interviewing, and hiring of housekeeping employees.
• Plan and lead team meetings to provide coaching around new procedures, policies, and areas of need, as well as pre-shift meetings to review information pertinent to the day’s activities.
• Promote teamwork and quality service through daily communication and coordination with other departments, including Front Office and Engineering.

GUEST EXPERIENCE

• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• Monitor guest complaints and special requests, and ensure action is taken to achieve satisfaction.

RESPONSIBLE BUSINESS

• Manage the day-to-day operation of the housekeeping department, including regularly directing and overseeing the work of two or more full-time housekeeping employees.
• Develop, communicate, and enforce department policies and procedures.
• Plan, schedule, organize, and oversee work to ensure proper coverage, timely completion, and satisfactory performance.
• Schedule routine inspections of guest rooms and public areas, coach employees on deficiencies, and provide corrective action where appropriate.
• Serve as “manager on duty” as required.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May assist with other duties as assigned.

High School Diploma or equivalent, plus management or supervisory experience and four years’ housekeeping/laundry experience, preferably in a hotel of similar size and complexity. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Salary Range: $70,000-75,000 USD