Job Description

Key Responsibilities

1. Operations Management

• Oversee daily housekeeping operations including guest rooms, public areas, back-of-house, and laundry.

• Ensure rooms are cleaned and maintained as per Holiday Inn Express brand standards.

• Conduct daily inspections of rooms and public areas.

• Ensure adherence to IHG cleanliness and brand audit standards.

• Monitor room status updates and coordinate closely with Front Office and Maintenance.

2. Guest Satisfaction

• Ensure high levels of guest satisfaction by maintaining superior cleanliness standards.

• Handle guest complaints related to housekeeping professionally and promptly.

• Ensure prompt response to guest requests.

3. Team Leadership & Training

• Recruit, train, and develop housekeeping team members.

• Conduct regular training sessions on SOPs, grooming, hygiene, and safety.

• Prepare duty rosters and manage manpower effectively.

• Conduct performance appraisals and provide feedback.

4. Quality & Brand Compliance

• Ensure compliance with IHG Way of Clean and brand operating standards.

• Prepare for internal and external audits.

• Maintain required documentation and records.

• Implement continuous improvement initiatives.

5. Financial Management

• Prepare and manage housekeeping budgets.

• Control expenses including guest supplies, linen, uniforms, and cleaning materials.

• Manage inventory and maintain par stock levels.

• Coordinate with vendors and suppliers.

6. Health, Safety & Hygiene

• Ensure compliance with fire, life safety, and hygiene standards.

• Ensure proper chemical handling and storage.

• Maintain MSDS records.

• Conduct regular safety drills and training.

Key Skills & Competencies

• Strong leadership and team management skills

• Excellent attention to detail

• Good communication skills

• Knowledge of hotel housekeeping operations

• Budgeting and cost control knowledge

• Problem-solving ability

• Understanding of IHG systems and brand audits