Job Description

Key Responsibilities

Operational Responsibilities

• Manage daily housekeeping operations including guest rooms, corridors, public areas, linen rooms, and back-of-house areas.
• Ensure all rooms and public areas meet Holiday Inn Express brand cleanliness standards.
• Conduct regular room inspections and quality audits.
• Coordinate with Front Office for room readiness and guest requests.
• Monitor housekeeping productivity and room turnaround time.
• Ensure proper handling of lost and found items as per hotel policy.
• Maintain cleanliness standards during VIP arrivals, group check-ins, and high occupancy periods.

Team Management

• Supervise, train, and motivate housekeeping associates and supervisors.
• Prepare duty rosters, shift schedules, and attendance records.
• Conduct departmental briefings and performance evaluations.
• Ensure proper grooming and discipline standards are maintained.
• Support recruitment, onboarding, and training of new associates.

Guest Service

• Respond promptly and professionally to guest complaints and requests.
• Ensure a positive guest experience through cleanliness and service excellence.
• Coordinate with other departments to resolve operational issues efficiently.

Inventory & Cost Control

• Monitor usage of cleaning chemicals, guest supplies, linen, and uniforms.
• Maintain departmental inventory and stock records.
• Control housekeeping expenses and minimize wastage.
• Coordinate with vendors and purchase department for supplies.

Health, Safety & Compliance

• Ensure compliance with hotel safety, hygiene, and fire procedures.
• Maintain MSDS records and proper chemical handling procedures.
• Ensure all housekeeping equipment is properly maintained.
• Follow local statutory and environmental regulations.

Brand Standards & Audit Compliance

• Ensure compliance with IHG brand standards and audit requirements.
• Maintain documentation required for quality audits and inspections.
• Implement corrective actions based on audit observations.

Required Qualifications

• Bachelor’s degree or Diploma in Hotel Management or Hospitality.
• Minimum 4–6 years of housekeeping experience in the hospitality industry.
• At least 1–2 years in a supervisory or managerial role preferred.
• Knowledge of hotel PMS systems and housekeeping procedures.