Job Description

About us:

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the ninth year.

Your day to day:

As a Housekeeping Manager, you will assist in managing the housekeeping operation, supervise, and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

• Assist in managing the day-to-day activities of the housekeeping department; schedule employees to ensure proper coverage.
• Perform a key, cell phone, and beeper inventory daily and report and discrepancies to Loss Prevention.
• Assign turndown rooms and ensure it is performed according to company standards.
• Walk all DND rooms with Loss Prevention supervisor.
• Monitor performance and recommend/initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, executive offices, club lounge and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Assist in controlling expenses and minimizing waste in all areas of housekeeping.
• Conduct pre-shift meeting and review all information pertinent to the evening’s activities.
• Give instructions to linen runner on duty.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Laundry, Maintenance, and Food and Beverage.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May assist with other duties as assigned.

Qualifications and Requirements:

High School Diploma or equivalent plus one to two years of housekeeping experience, preferably in a hotel of similar size and complexity, including supervisory experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests and employees.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
• Mathematical skills are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• May be required to work nights, weekends, and/or holidays.

Work Area: Housekeeping

What we offer:

The hourly pay rate for this role is $26.50.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.