Job Description

Housekeeping Manager

Beachside VR

Full-time | On site — Daytona Beach, Florida

Department: Housekeeping

Schedule: Full-time | Must be available Sundays and Mondays

Reports to: General Manager

Compensation: USD $50,000 / year + up to $10,000 bonus

About the brand

Beachside VR is a vacation rental management company on Florida's east coast. We take care of everything that goes into running a vacation home, from guest communication and cleaning to maintenance and pricing, so owners can enjoy the income without the day-to-day work. It is a high-turnover, high-season market where the difference between a five-star review and a one-star review is usually something small that somebody noticed in time.

The role

This is the job that decides whether a guest walks into a home that feels cared for. You lead our housekeeping team in Daytona Beach: you hire, train and coach our cleaners, and you make sure every turnover between checkout and check-in is done to our standard. You inspect completed homes, send work back when it is not right, and catch the things that would otherwise become a one-star review: a stain, a burnt-out bulb, a smell, a missing towel set.

When something is broken, you are the first person who knows, and what you do in that hour usually decides whether the guest ever finds out. A home that looks clean from the door is not the same as a home that is ready. If a turnover is on your team, you own it until it is right.

Unreasonable hospitality

We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the thing nobody asked for, that nobody would have missed, and that they will tell someone about. A guest mentions in a message that it is their daughter's birthday, and there is something waiting on the counter when they walk in. An owner asks a question on a Sunday and gets a real answer, from a person, before Monday. We do not measure this in a survey. We measure it in whether the person on the other end felt looked after by someone who was paying attention. Everyone here is expected to notice things, and everyone here is trusted to act on what they notice without asking permission first.

Where you sit

You sit in Housekeeping and work every day with your cleaning team, the guest experience team and the field operations team.

This is an on-site role in Daytona Beach, Florida. Sundays and Mondays are our busiest turnover days, and you need to be available on both. Because Stayd runs shared systems across every brand, a process you improve here tends to end up running in other markets, which is the closest thing we have to a promotion path.

What you'll own

• Hire, train and coach cleaners so every turnover meets our written standard.
• Make sure turnovers are completed inside the checkout-to-check-in window, with photos.
• Inspect completed homes and send work back when it is not right.
• Keep consumables restocked and par levels accurate.
• Report damage and maintenance issues immediately, with photos, before the guest arrives.
• Coordinate with the guest experience team when a fix will run past arrival.
• Keep your team's schedule reliable. The turnover window does not move.

What you bring

• A reliable car and a valid driver's license.
• Availability on Sundays and Mondays.
• Experience cleaning or caring for homes, hotels or vacation rentals to a standard somebody checked.
• The ability to train and lead a team, and to hold people to a standard kindly and directly.
• The eye to notice the thing that is not on the checklist.
• Housekeeping management experience is a plus.

Compensation & Benefits

• $50,000/year base salary.
• Up to $10,000 in bonus.