Job Description

Hilton Garden Inn Almaty is looking for a Housekeeping Manager to lead the housekeeping department, maintain exceptional cleanliness and service standards, manage budgets and resources, and develop a high-performing team. The role involves coordinating with other hotel departments, supporting renovation and improvement projects, and ensuring compliance with health, safety, and sanitation regulations.

• Manage all housekeeping operations, including daily workflows, budgeting, forecasting, inventory control, and departmental procedures.
• Ensure high standards of cleanliness and service quality in guest rooms, public areas, restrooms, offices, and conference facilities.
• Coordinate with Engineering and other departments on renovation, modernization, and hotel improvement projects.
• Lead, motivate, and develop the housekeeping team through performance management, training, and employee recognition.
• Monitor departmental performance and ensure efficient use of resources and cost control.
• Ensure compliance with sanitation, occupational health, and safety regulations, including the safe handling of cleaning chemicals.
• Collaborate effectively with Front Office, Engineering, Food & Beverage, and other hotel departments.
• Promote Hilton's core values of Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
• 2–3 years of experience in housekeeping, hotel operations, or a similar supervisory or management role.
• Proven experience leading a team and organizing housekeeping operations.
• Strong computer skills and familiarity with hotel operating systems; knowledge of Opera is an advantage.
• Good knowledge of cleaning standards and service procedures for guest rooms, public areas, and other hotel facilities.
• Understanding of budgeting, cost control, inventory management, and resource optimization.
• Knowledge of sanitation standards, occupational health and safety requirements, and the safe handling of professional cleaning chemicals.
• Strong communication and organizational skills.
• Ability to collaborate effectively with multiple hotel departments.
• A strong commitment to guest satisfaction, team development, and service excellence.