Job Description

We’re on the look for a passionate and hands-on Housekeeping Manager (Full-Time) to lead our team and bring their energy to the Kimpton Clocktower Hotel!

Kimpton Clocktower Hotel is a Manchester icon - a bold blend of grand Victorian architecture and playful, contemporary design. We’re a little bit classic, a little bit rebellious and always full of character! From buzzing social spaces to unforgettable dining and events, we create stays that feel vibrant, personal and anything but ordinary.

As one of our Housekeeping Managers, you’ll be at the heart of the action - leading your team, driving results and creating memorable experiences for every guest. Your role will include the following responsibilities:

• Supporting and reporting into the Executive Housekeeper while staying highly visible on the floor and leading the team day to day.
• Taking a hands-on approach to floor management, including room checks and supporting the team during busy periods whilst ensuring a high level of communication between departments (Maintenance and Front Office specifically).
• Managing the Public Areas team, including day and night attendants, rotas and daily standards.
• Recruiting, welcoming and training new starters so they feel confident delivering standards on the floor.
• Spotting ways to improve standards and efficiency by spending time with the team on the floor.

• Working closely with the wider hotel team, staying connected to daily operations and leading from the floor.

We want a true guest-pleaser - a leader who thrives on delivering unforgettable experiences and brings out the best in their team. Plus, we’re looking for someone who has…

• Experience and Leadership Proven experience in housekeeping management within the hospitality industry, demonstrating strong leadership skills and leading by example.
• Attention to Detail and Organisational Skills Exceptional attention to detail to uphold high standards of cleanliness and presentation throughout the property, combined with excellent organisational and time management skills.
• Communication and Problem-Solving Abilities: Strong verbal and written communication skills for effective collaboration with staff and other departments, along with the ability to address and resolve issues promptly, ensuring a seamless guest experience.

Joining the Kimpton family isn’t just about providing our guests with excellent service - we’ve secured a spot in Fortune’s ‘100 Best Companies to Work For’ 7 times since 2009, and it’s no surprise why! We can offer you…

• Financial Perks Up to £32,000.00 per annum, guaranteed hours, free meal on shift, paid holidays, enhanced sick pay, subsidised travel for unsocial hours, plus Wagestream to save, track, and access your pay anytime.
• Career Growth Training programmes, global progression opportunities and 2 paid volunteering days per year. IHG was recognised as a ‘Best Employer 2025’ UK by Mercer.
• Colleague Perks Discounts at 6,000+ IHG hotels worldwide, plus friends & family rates. Extra savings through our perks portal on shopping, experiences and more.
• Wellbeing: Generous maternity/paternity pay, 24/7 employee assistance, and access to mental health first-aiders.
• Refer a Friend Share the opportunity and reap rewards when your friends join!

If you’re someone who likes to march to the beat of your own drum and wants to join a company that celebrates authentic individuality, apply today! Check out our Instagram page @kimptonclocktower to see more.

As a Housekeeping Manager, you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business. We provide equal employment opportunities to all applicants and colleagues without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.