Job Description

Join us for this opportunity to be part of our team as the Housekeeping Manager. The Housekeeping manager will administer all aspects of the guest room maintenance program and provide leadership, guidance, and support to the housekeeping team (to include, but not limited to, laundry and uniform teams) in the areas of guest service, training, scheduling, and performance management for the overall successful day-to-day operations. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for CoralTree.

At CoralTree Hospitality, we're committed to enriching your career and life experiences through unparalleled benefits that support your personal and professional growth. Joining the CoralTree team means gaining access to an exceptional benefits package designed with you in mind. Join us and discover a workplace where your contributions are valued and rewarded every day.

• Explore Freely: Immerse yourself in our Team Member Travel Program, where you'll enjoy complimentary and discounted stays at CoralTree Hospitality properties, allowing you to explore new destinations effortlessly.
• Share the Experience: Enjoy UNLIMITED Friends and Family discounted rates, creating unforgettable memories together.
• Comprehensive Health Coverage: Take charge of your well-being through our pre-tax flexible benefit plan, covering healthcare and dependent care expenses, tailored to your needs. Our comprehensive medical, dental, vision, life, and disability benefits, including pet insurance ensures peace of mind for you, your family, and your furry companions.
• Build for the Future: Plan for tomorrow with our 401(k) plan, complete with a company match, empowering you to build financial security.
• Support When You Need It: Navigate life's challenges with confidence through our Employee Assistance Program, providing support when you need it most.
• Enriched Lifestyle: Enjoy a balanced lifestyle with paid vacation, sick days, and holidays, giving you time to recharge and celebrate with loved ones.
• Exclusive Discounts: Access team member discounts from top industry brands in travel, entertainment, and retail, including Apple, Live Nation, Samsung, Hertz, and more, making every day a little more extraordinary.

As a member of the Lake Nona Wave Hotel team, you'll also benefit from:

• Enhanced Wellness: Benefit from special rates at the Lake Nona Performance Club, enhancing your wellness journey.
• Culinary Delights: Indulge in discounts at Tavistock Group Restaurants, savoring culinary experiences at exceptional value.
• Complimentary, Convenience, and Comfort: Receive team member meals, uniforms, and parking, ensuring convenience and comfort during your workday.

Responsibilities

• Oversee the cleanliness, maintenance, presentation, and overall condition of guest rooms, public spaces, heart-of-house areas, laundry and linen.
• Conduct regular inspections of guest rooms, corridors, public areas, and service areas to ensure standards are consistently met.
• Prepare, review, and distribute daily room assignment sheets; monitor progress throughout the shift and adjust assignments as needed based on business demand.
• Ensure all room assignments are completed accurately and efficiently by the end of each shift.
• Maintain accurate control and distribution records for keys, radios, phones, and other communication equipment.
• Monitor room status, arrivals, departures, VIPs, special requests, out-of-order rooms, and daily house count to support smooth hotel operations.
• Partner closely with Front Office, Engineering, Guest Relations, Security, and other departments to resolve guest and operational opportunities in a timely manner.
• Respond to internal and external guest concerns with heartfelt care, urgency, and appropriate follow-up to support guest satisfaction.
• Assist with the administration of the guest room maintenance program by identifying maintenance opportunities and following up with Engineering.
• Support scheduling and staffing plans to ensure sufficient coverage based on occupancy, arrivals, departures, group activity, and business needs.
• Train, coach, motivate, and develop housekeeping team members to maintain service, productivity, safety, and cleanliness standards.
• Assist with recruiting, onboarding, training, performance feedback, corrective action, and team member engagement initiatives.
• Foster a positive, respectful, and collaborative work environment within the Housekeeping Department and across the hotel.
• Maintain confidentiality of guest information and ensure proper handling of sensitive data and hotel property.
• Promote safety awareness and ensure compliance with hotel procedures, chemical usage guidelines, OSHA standards, and loss prevention practices.
• Support inventory control for linen, guest supplies, cleaning supplies, uniforms, and equipment.
• Demonstrate strong knowledge of hotel services, room types, amenities, hours of operation, events, and guest-facing features to assist team members and guests accurately.
• Maintain a calm, organized, and professional approach during high-pressure situations.
• Perform other duties as assigned by the Director of Housekeeping or hotel leadership.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in hospitality, Hotel Management, Business Administration, or related field preferred.
• Minimum of two years of housekeeping supervisory or leadership experience preferred.
• Previous experience in a luxury hotel, lifestyle hotel, resort, Four Diamond, Forbes-rated, or high-volume hospitality environment strongly preferred.
• Strong knowledge of housekeeping operations, including guest rooms, public areas, laundry, linen, uniforms, inspections, productivity, and quality assurance.
• Previous experience with property management systems, Microsoft Office, HotSOS/ALICE or similar systems preferred.
• Ability to lead, coach, train, and hold team members accountable in a professional and supportive manner.
• Strong communication skills with the ability to provide clear direction verbally and in writing.
• Ability to work collaboratively with all hotel departments.
• Ability to compute basic arithmetic and review productivity, room assignments, staffing levels, and inventory needs.
• Must be able to read, write, speak, and understand basic English. Bilingual ability is a plus.
• Must be flexible and available to work varied shifts, including mornings, evenings, weekends, holidays, and business-demand schedules.

Knowledge, Skills, and Abilities

• Strong attention to detail and commitment to cleanliness and presentation.
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Strong guest service mindset with a sense of urgency and ownership.
• Ability to remain calm, organized, and solution-focused during stressful situations.
• Strong leadership presence with the ability to build trust and accountability.
• Understanding of luxury service expectations and the importance of consistency.
• Ability to identify operational gaps and follow through on corrective action.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

• While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
• The team member is occasionally required to climb and use the balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

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