Job Description

Conveniently located amongst Sydney’s CBD, Darling Harbour, Darling Square and ICC precincts at Novotel Sydney Darling Square we are looking for a Housekeeping Manager to lead our dedicated Housekeeping team.

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups .

As the Housekeeping Manager, you will lead the daily housekeeping operations, ensuring guest rooms, public areas, and heart of house spaces are maintained to exceptional cleanliness and presentation standards, delivering an outstanding guest experience in line with brand expectations.

What will you be doing:

• Lead, motivate and manage the daily operations of rostering, stock control, and productivity of the Housekeeping team.
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to brand standards.
• Order and control all Housekeeping inventory, including chemicals, linen and supplies.
• Liaises and manage outside contractors relationships with regard to manning, laundry and cleaning material services.
• Manage all lost property processes, delivering prompt resolutions and exceptional guest service to create positive and memorable guest experiences.

Qualifications

What we are looking for:

• Minimum 3–5 years' experience in a housekeeping leadership role within a hotel or a hospitality environment.
• You have a proven ability to lead, coach, and develop high-performing teams while fostering a positive and engaged workplace culture.
• Experience managing costs, productivity targets, departmental budgets, and inventory control.
• Ability to collaborate effectively across Front Office, Engineering, Food & Beverage, and other stakeholders within the business.
• A skilled communicator with ability to multi task with experience in managing guest feedback, service recovery, and complaint resolution.

Additional Information

What’s in it for you?

• An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
• Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
• Work alongside passionate industry professionals
• Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note, you will require full working rights in Australia to be eligible for this position.