Job Description

Housekeeping Manager

Hyatt Place National Mall

Salary Range - $68,000 - $72,000 annually (experience based compensation)

Who We Are

The Hyatt Place National Mall hotel offers a unique opportunity to be part of a vibrant and dynamic environment in the heart of Washington D.C. Employees are surrounded by world-renowned attractions such as the Smithsonian museums, and historical landmarks, providing an enriching and educational backdrop to their daily work. The hotel's prime location also means easy access to exciting entertainment options like concerts at The Anthem, waterfront dining experiences, and leisurely strolls along the nearby District Wharf. Joining the team at Hyatt Place National Mall means being part of a community that values exceptional guest experiences and offers a stimulating and rewarding workplace.

Assist the Executive Housekeeper in managing the daily operations of the Housekeeping Department while ensuring cleanliness, organization, and exceptional guest service throughout the property.

Essential Functions

• Oversee the daily operations of the Housekeeping Department, ensuring all guest rooms, public areas, and meeting spaces are cleaned and maintained to brand standards.

• Order and maintain housekeeping chemicals, cleaning supplies, and materials in accordance with budget guidelines and operational needs.
• Coordinate with the Executive Housekeeper to maintain appropriate stock levels, conduct inventory counts, and manage linen and uniform control procedures.
• Train, coach, motivate, and support housekeeping team members through ongoing performance management and progressive discipline practices.
• Inspect guest rooms and public areas to ensure quality and cleanliness standards are consistently met.
• Conduct regular linen inventories and assist with inventory control processes.
• Collaborate with other hotel departments to accommodate guest requests and special needs.
• Administer and maintain the hotel’s lost and found procedures and records.
• Communicate room status updates promptly and accurately with the Front Desk team.
• Provide daily supervision and direction to all housekeeping staff members.
• Ensure all housekeeping associates are in proper uniform with visible name tags while on duty.
• Assist the Executive Housekeeper with scheduling, payroll preparation, and employee relations matters.
• Perform additional duties and responsibilities as assigned by Hotel Leadership.

Additional Responsibilities

• Adhere to all hotel policies, procedures, safety standards, and work rules as outlined in the employee handbook and company guidelines.

Education and Experience

• Previous housekeeping supervisory or management experience required.
• Experience training, supervising, and mentoring multicultural and multilingual teams preferred.

Skills and Abilities

• Ability to work weekends, holidays, evenings, and maintain a flexible schedule as business demands require.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Ability to work effectively in a fast-paced hospitality environment.
• Strong leadership, communication, and team-building skills.

Benefits and Perks

Donohoe Hospitality Services offers a comprehensive benefits package including medical, dental, and vision insurance, paid time off, retirement plans, leave programs, and additional employee perks designed to support work-life balance and overall well-being.

This position is also eligible for participation in the company’s BONUS PROGRAM.