Job Description

Housekeeping Manager

Melbourne

$75,000 - $80,000 plus superannuation

About the Business

Urban Rest is a fast-growing challenger in the corporate accommodation industry with properties across Australia, New Zealand, UK and Ireland. We are a business with a mission to bring joy to work travel and improve wellbeing. Urban Rest are a technology enabled business with a fresh focus on traveller well-being and superior designed properties. We have experienced rapid growth, strong customer loyalty and success over the last eight years since launch and are now going through a period of scaling the business in various locations across Australia, New Zealand and in Europe, offering the chance to join a growing business at a pivotal stage of growth.

Benefits and Perks

• Employee and friends & family discounts at Urban Rest properties
• ME Days and Volunteer Days available per year
• Social team catch ups and Quarterly team events
• As the company grows, this role will provide plenty of room for career growth and progression
• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment
• Pet friendly office in Richmond, close to public transport

About the Role

The Housekeeping Manager role is critical to the success of the business. As Housekeeping Manager, you are responsible for creating a memorable guest experience, by providing the highest level of service, cleanliness and attention to detail across the national portfolio of properties. You will deliver best-in-class standards across all aspects of the role, with a continued focus on achieving consistency, quality and high standards, in line with budget and business needs.

You are responsible for planning, leading and controlling deliverables across the national portfolio of properties, while continually monitoring standards of cleanliness, costs and training. You will deliver our service philosophy at every opportunity, when communicating with all guests, clients, agents and suppliers over the phone or by email, and actively seek opportunities to inspire guests in order to create a memorable experience, by anticipating individual needs, exceeding expectations and building relationships. You will take responsibility for a variety of operational tasks, ensuring that Urban Rest (“UR”) standards are consistently delivered through training and team development within the Housekeeping department. You will thrive in a fast paced environment where attention to detail is paramount and have a strong understanding of departmental business needs while ensuring relevant state and national compliance is adhered to at all times.

Responsibilities

Daily Tasks

• Manage the day to day activities of the housekeeping department across state, ensuring that adequate resources are available to complete associated tasks and subtasks in a timely and efficient manner
• Daily supervision, allocation and review of tasks to ensure UR standards are upheld as with guest satisfaction
• Manage waste removal, where applicable, ensuring that UR brand values, in particular sustainability are adhered to
• Conduct regular meetings with contractors ensuring consistency and efficiency, while building strong relationships within the core departmental function
• Develop relationships with key stakeholders, suppliers and contractors
• Manage daily inspections schedules across properties in all states focusing on cleanliness standards, maintenance and report defects or repairs to the associated business unit. Conduct inspections as applicable
• Review update and monitor task lists within technology platforms, adjusting as necessary to ensure optimized performance
• Regularly conduct 1:1s with your direct reports, coaching staff to ensure development of skills and identify improvement areas
• Greet guests warmly and to standard for all Meet & Greets (M&G) performed
• Respond to concerns or complaints appropriately and communicate with your Manager as appropriate
• Fulfill all requests from guests in timely manner
• Contribute to property security by ensuring a safe environment and reporting anything that may be a risk to the property or any persons within
• Report anything which may result in an unsafe working environment to your manager and actively take steps to reduce immediate risks or harm
• Ensure that the entrance and surrounding areas are kept clean and tidy at all times and well maintained
• Maintain high standard of personal hygiene and personal presentation when on duty while ensuring that all team members also adhere to personal hygiene standards at all times
• Working closely with the Operations team as well as other departments across the company to collaborate and work through day to day tasks and resolve any issues.
• From time to time, cleaning equipment and amenities need to be transferred within the housekeeping department to different locations to support daily operations.

Ongoing Tasks & Projects

• Recruit, schedule and train all housekeeping staff in accordance with UR policies and procedures, ensuring WHS, chemical and manual handling safety training is regularly reviewed with all internal/external contractor(s) team members and recorded
• Ensure all new team members and/or contractors are inducted in accordance with UR standards and regular revisions are carried out to ensure compliance
• Actively participate and collaborate on areas of improvement for overall departmental and business objectives
• Manage project timelines and expectations, identify any blockers and act to escalate or resolve to meet deadlines and requirements on time
• Periodically review stock levels, supplies and key equipment and ensure asset(s) registers are maintained and relevant partie(s) are advised to record keeping
• Ensure equipment is of a good working condition at all times, and any relevant test and tagging requirements are adhered to
• Complete projects as assigned by your Manager and to ensure deadlines are met
• Develop and review key Standard Operating Procedures (SOPs) within your department, ensuring all team members are adequately trained and adhere to standards.
• Participate in training and development programmes as scheduled by management, and actively implement what is trained into the working environment

Cost Control, Reporting & Forecasting

• Proficiently manage cost control within the department, ensuring all cost areas are inline with expectations, actively seek ways to reduce expenditure where operationally viable
• Report on increases on vendor, supplier and contractor costs and proactively engage in cost reduction or minimisation practices
• Purchase, maintain and control costs for all supplies relating to the housekeeping department
• Maintain a cost control system for supplies, linen and cleaning supplies ensuring adequate forecasting for linen par levels on hand where applicable

Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.

What We Look For

• Ability to delegate tasks effectively and leverage team efforts
• A proven track record of prioritising tasks in order to meet tight deadlines
• Ability to take the initiative and problem solve
• Ability to help to grow the team within the local market
• Holds a valid drivers licence & is confident to drive a company vehicle between properties and to a variety of different locations across the local market for daily inspections
• Flexibility to work across a 7 day roster
• Professional demeanour and strong ability to establish positive relationships with others
• A willingness and enthusiasm to get your hands dirty and help the team out in any way possible
• Organised and motivated to adopt new and emerging technologies
• Knowledgeable with computers and software programs including Google Suite
• Willingness to travel when required

Diversity & Inclusion

At Urban Rest, we extend our invitation to candidates from neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

If you want to learn more about our company please see our website - https://www.stayurbanrest.com

We look forward to hearing from you!