Job Description

Who are we looking for?

Professional people-person with a vivacious personality and the confidence to manage a unionized team. Preferably with Marriott experienced, knows Lightspeed and worked at the housekeeping before.

Guests and colleagues are enamored with your excellent hospitality. Have a warm and welcoming personality.

Detailed and analytically-savvy. Can take charge and get the job done even when no one else is around. This position may require flexible scheduling availability.

If these characteristics sound like you, you may be that person we are looking for…our future HOUSEKEEPING MANAGER.

What’s In It For Me:

We are looking for our next great team member to join us on our team. Here is what we offer to all of our associates:

• Competitive wages
• Exceptional benefit plan for eligible associates & their family members
• 401K matching program for eligible associates
• Complimentary manager's parking
• Opportunity to grow with us, a top-rated company on Glassdoor
• Discounts to any Marriott Brand Hotels and Crescent managed properties in North America for you & your family members
• A workplace that you can be proud of, where you are valued, trusted, and supported by the team

What will I be doing?

The Housekeeping Manager provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.

Does this sound like you?

What are my essential job functions?

• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
• Provide clear direction in assigning and instructing housekeeping staff in details of work.
• Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Manage finances of housekeeping and laundry operations including budget and inventory controls. Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.
• Establish and maintain adequate supplies for efficient operation of the housekeeping department.
• Distribute and delegate workload to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Monitor house count and make staffing adjustments accordingly.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication program.
• Plan and conduct staff meetings. Attend various other related meetings to obtain and disseminate pertinent information.
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

• Must have knowledge of the housekeeping operations, great customer service skills, and must be a team player.
• Long hours and flexible schedules sometimes required.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Crescent Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Crescent Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Minimum two years previous experience as a housekeeping supervisor or minimum of four years front office experience in hotel work.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Marriott experience preferred, but not required.
• Knowledgeable in LightSpeed, and GXP is a plus.
• Union experience is a plus.

What’s it like working for us?

At Crescent Hotels & Resorts, your career journey has countless possibilities. Crescent Hotels & Resorts, offers exciting positions across the company, from corporate roles to associates to property level leadership positions and internships. We offer dynamic work environments that inspire growth and curiosity. We are known as the employer of choice, and we encourage you to find your passion.

At Crescent, our differences are what make us great. That's why we are dedicated to creating an environment that encourages open conversations about diversity, race, equity and inclusion. We stand out because we believe in our people. Through education, recruiting and promoting diverse talent, we can strengthen our culture and community.