Job Description

HOUSEKEEPING MANAGER

Villa Igiea reopened on May 2021 completely refurbished after almost two years of renovation work. It shows contemporary design while maintaining its Liberty soul.
The hotel has 100 rooms and suites, overlooking the flourishing gardens and the Gulf of Palermo. Well-known Chef Fulvio Pierangelini leads the kitchen brigade and conceive the hotel culinary offer. A beautiful Wellness Centre is available for relaxation and body care while sports lovers will find a spacious and well-equipped fitness room. The property is enriched by a see front swimming pool for the exclusive use of Guests.

Main purpose:
The Housekeeping Manager is one of our Ambassadors of Excellence: strong commitment to quality and Guest care are a must. He/she will lead the housekeeping and laundry team for the Resort and for our 20 Private Villas. He/she will ensure team members comply with our service standards and sanitation protocol and oversee the housekeeping department budget.

Main duties & responsibilities:
• Responsible for the Housekeeping and Laundry Department teams, organization and effective Guest service delivery. He/she will ensure that the team will consistently work following RF and LQA standards and procedures by supervising the work of the team and personally checking on a daily basis a sample of rooms, public areas and assigned back of the house areas
• Responsible for selection, development and performance appraisal of Housekeeping and Laundry Department. He/she will supervise the staff rota planning
• Responsible of creating a personalised relationship with Guests and taking care of their special requests concerning housekeeping, being a role model of Rocco Forte Hotels individual and genuine hospitality style. Share any relevant Guest preference with the proper department
• Accountable for all the supplies, par-stock and equipment assigned to the supervision of the Housekeeping Department. In charge of organising the team work necessary to cope with the inventory and requisitions deadlines
• Responsible of daily communication with Maintenance Department for ordinary maintenance requests and report to Room Division Manager structural and equipment improvements in order to maintain excellence in Housekeeping service
• Responsible for leading the department in order to reach financial, quality and people objectives. Suggest profit and quality improvement ideas
• Assure compliance with health and safety regulations in the Housekeeping and Laundry department

We offer:
• Permanent contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.

Competencies required:
• Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
• Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behaviour to accommodate for certain individuals, situations and different tasks.
• Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
• Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
• Service excellence: Delivers service standards, which consistently exceed guest expectations.
• Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs.

Other requirements:
• A High school diploma
• 3+ years of supervisory experience in housekeeping management as an Executive housekeeper, Housekeeping director, or other similar position in large resorts/hotels
• Applicants should be excellent leaders, detail-oriented, and demonstrate a commitment to customer service
• Fluent in Italian and English.
• Preferable evidence of self-development through specialized courses, conferences/workshops
• PC literate.

Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).