Job Description
Residence Inn Portsmouth, a Colwen Hotels property, is looking for a friendly, detail-oriented Housekeeping Inspector to join our team! In this role you will be responsible for touring and inspecting guestrooms and public space in accordance with company and brand standards. To be successful in this role you should have a solid understanding of hotel housekeeping operations and possess strong leadership skills.
General Responsibilities:
- Tour and inspect rooms daily and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
- Notify maintenance department of needed maintenance or repairs
- Ensure room meets hotel standards
- Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels
- Ensure housekeeping associates have adequate supplies and carts are neatly packed and organized
- Verify number of associates to number of rooms.
- Assign specific responsibilities to associates
- Identify vacant rooms to be cleaned first on boards
- Check vacant ready rooms to verify actual status
- Record performance check as guests check out throughout day
- Check rooms for arriving VIP’s
- Report unserviceable rooms to General Manager/ Executive Housekeeper
- Assist housekeeping associates in duties as needed
- Provide support to the hotel leadership
- Work to continuously improve guest satisfaction scores
- Perform other duties as assigned
Requirements:
- Prior related work experience, hotel experience preferred
- Specific brand knowledge is a plus
- Excellent interpersonal and communication skills
- Strong supervisory and leadership skills
- Excellent time management and organizational skills
- Proficient in English language/Bilingual is a plus
- Ability to learn new computer software programs and operate the property management system
- Familiar with common computer software programs
- Willingness to work 7-day rotational work schedule including weekends and holidays
We’ve got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
