Job Description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Responsibilities include inspecting room/suite to ensure rooms/suites and public areas are cleaned and comply with hotel standards. Visually inspects room/suites.

Responsibilities

• Inspect rooms, complete reports, verify status reports; report clean suites to hotel front desk and / or load into automated property management systems

• Open and close housekeeping: check rooms inventory, assign rooms to room/suite attendants

• Complete work orders as needed when inspecting rooms
• Ensure stock rooms and carts are maintained with proper supplies
• Provide customer service to guests (internally/externally), including information about hotel services, activities, and local attractions.
• Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas
• Promote team member loyalty and empowerment.

Qualifications

• High School graduate or equivalent preferred.
• The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.
• Read, write and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
• Knowledge of inventories, scheduling and productivity.
• High school math level required.
• Ability to communicate effectively with the public and other team members verbally and in written form.
• Ability to inspect 25 to 80 rooms per day.
• Ability to clean rooms, when needed.
• Physically able to move and / or operate large objects, such as: maid’s carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory.
• Ability to follow and enforce all hotel standards, including safety procedures/standards and able to recognize and act in emergency situations.
• Knowledge of and ability to operate computer.

• 1-2 years housekeeping experience in hotel preferred. 4 or more years hotel housekeeping experience.