Job Description

Houseperson
The Houseperson must understand his/her role as brand ambassador and must be driven to provide a positive experience to all guests through having meaningful interactions, responding to guest requests with a sense of urgency, and for keeping all public spaces and rooms immaculate.
This is a fast paced and engaging role, the right individual will have an eye for detail, work well independently, and be great at communicating with our guests.

Job Duties
· Assist with preparing guestrooms to a high standard.
· Ensures public spaces are clean and well presented.
· Assists with evening housekeeping duties such as late stayover requests, converting beds
· Collects waste and recycling from all public spaces
· Delivers in-room amenities and linens to guests
· Assist with Laundry duties when required.
· Responds to guest inquiries, requests and complaints in a prompt and courteous manner.
· Ensures all lost property items left in guest rooms or public spaces are properly recorded and stored
· Takes personal responsibility for equipment, ensuring it is operated and maintained correctly
· Maintains an up-to-date knowledge of all chemicals and cleaning products, and the correct handling procedures
· Reports any maintenance and/ or health and safety issues
· Delivers and retrieves items on loan to guests
· Ensures security of guest rooms and privacy of our guests
· Works alongside all other departments in friendly and professional manner
· Perform all other duties as assigned or needed.

Work Conditions
• Manual dexterity required to use various cleaning apparatus and supplies.
• Ability to lift to 30 pounds.
• Regular physical activity including walking, standing, sitting, lifting, crouching and kneeling.

SUMMATION:
Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
**Applications will not be accepted via email or in person.
**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**
**ABSOLUTELY NO PHONE CALLS PLEASE**