Job Description

Why Work at Hotel Mockingbird?

At Hotel Mockingbird, we blend timeless character with a fresh, spirited take on hospitality in Dallas’ Park Cities neighborhood. With thoughtfully layered design, a vibrant social energy, and dynamic dining and bar experiences, Hotel Mockingbird is a place where stories unfold and connections take flight. From chef-driven menus to lively, inviting bar spaces, our food and beverage offerings are as memorable as our guest experiences. Our Curators thrive in an engaging, people-first environment, creating personalized moments and unforgettable stays every day.

DEPARTMENT: Housekeeping

REPORTS TO: Director of Housekeeping

STATUS: Non-exempt

POSITION SUMMARY

The Houseperson supports the Housekeeping and Rooms Division teams by maintaining cleanliness, restocking supplies, and assisting Room Attendants and public area staff. This role ensures that guest rooms and hotel public areas remain clean, organized, and fully equipped, contributing to exceptional guest experiences.

PRIMARY JOB DUTIES:

• Assist Room Attendants with cleaning tasks, moving furniture, and replenishing room amenities.
• Deliver linens, towels, and supplies to guest rooms and housekeeping carts as needed.
• Remove trash and soiled linens from guest rooms and service areas.
• Maintain cleanliness and organization of public spaces including lobbies, hallways, restrooms, and elevators.
• Restock supplies in public areas such as towels, toiletries, and cleaning materials.
• Assist with special cleaning projects or seasonal tasks as assigned.
• Operate housekeeping carts, vacuum cleaners, and other cleaning equipment safely.
• Monitor and report housekeeping supply levels to supervisors.
• Assist in organizing and storing equipment, linens, and cleaning chemicals properly.
• Follow Coury Hospitality safety protocols, including proper handling of chemicals and cleaning equipment.
• Report any maintenance issues, safety hazards, or damaged property to the Housekeeping Supervisor or Engineering team.
• Adhere to guest privacy and confidentiality standards.
• Work closely with Room Attendants, Housekeeping Supervisors, and Front Office staff to meet operational needs.
• Assist with training new Housepersons or temporary staff when needed.
• Communicate effectively regarding room status, supply needs, and operational issues.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

KNOWLEDGE, SKILLS AND ABILITIES:

• High school diploma or equivalent preferred.
• Previous housekeeping or janitorial experience preferred.
• Strong attention to detail and ability to follow instructions.
• Ability to work independently and as part of a team.
• Good physical stamina and time management skills.

PHYSICAL DEMANDS:

• Ability to stand, walk, bend, and lift up to 40 pounds frequently.
• Ability to push/pull housekeeping carts and operate cleaning equipment.
• Ability to perform repetitive tasks required for cleaning and restocking.