POSITION: Houseperson (male or female)
LEVEL: Front Line
DEPARTMENT: Housekeeping
Wind Creek Aruba Purpose:
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Wind Creek Aruba Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability and focus on our Guests. The resulting creation of wealth will grow opportunities for all.
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Purpose of the department:
The purpose of the housekeeping department is to ensure that the hotel is clean, well-maintained, and comfortable for guests. The housekeeping department is responsible for cleaning and maintaining guest rooms, common areas, and back-of-house areas such as staff rooms and storage areas. The housekeeping department plays a crucial role in ensuring that the hotel meets or exceeds guest expectations for cleanliness and service, which can impact guest satisfaction and the hotel's reputation and profitability. The department works closely with other hotel departments such as front desk, maintenance, and food and beverage to ensure that guest needs are met and that the hotel operates smoothly and efficiently.
Reporting line:
Housekeeping Supervisor
Job Profile:
A house-person, also known as houseman/house-woman is responsible for maintaining a clean, organized, and comfortable environment for guests in the Resort. Some of the key responsibilities of a house-person include:
Cleaning and maintaining guest rooms and public areas This involves making roll-a-way and sofa beds, vacuuming, dusting, mopping, scrubbing maintaining corridors, cleaning public restrooms, trash and linen removal, deep cleaning and restocking linen rooms.
Ensure guest satisfaction: House-persons must ensure that guests have everything they need during their stay and respond quickly to any requests or complaints.
Follow safety and security procedures: This includes locking doors and windows, reporting any suspicious activity, and following proper cleaning protocols to prevent the spread of germs and disease.
Maintain inventory House-persons are responsible for keeping track of cleaning supplies, equipment, and other tools needed to maintain cleanliness of the resort.
Communicate with other hotel tem members House-persons must work closely with other hotel team members, such as front desk agents and maintenance workers, to ensure that guest needs are met and the resort runs smoothly.
Overall, a house-person plays a critical role in ensuring that guests have a comfortable and enjoyable stay. This job requires attention to detail, strong communication skills, and a commitment to providing excellent customer service.
Education, technical knowledge and skills:
Team Member - General Competencies/ Personality Profile:
Overall, the competencies of a house-person involve a combination of cleaning and sanitation knowledge, attention to detail, time management, customer service, communication, physical fitness, and safety and security. These competencies enable a house-person to perform their job duties effectively and provide excellent service to guests.
Physical fitness: This position requires a lot of physical activity including but not limited to the ability to:
Dependability: House-person must be reliable and trustworthy. They are required show up to work on time and consistently perform their duties to the best of their abilities.
Attention to detail: House-person must pay close attention to detail to ensure their area of responsibility is thoroughly cleaned and to the satisfaction of guests.
Positive attitude/ Customer service skills: House-persons must maintain a friendly and approachable demeanor, as they interact with guests during their cleaning duties. House-persons are an important part of creating a welcoming and comfortable environment for guests.
Communication skills: House-persons must be able to communicate effectively with other hotel team members, such as front desk agents and maintenance workers.
Time management skills: House-persons must be able to manage their time efficiently to complete cleaning tasks within a given timeframe.
Cleaning and sanitation A House-person must have a thorough understanding of cleaning and sanitation practices including but not limited to:
Safety and security: A house-person must understand and follow safety and security procedures to ensure the safety of guests, themselves, and other hotel team members.
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance and possibility, where everyone has a feeling of belonging and importance.
At each location, Wind Creek not only provides a first-class experience to Guests, we’ve also built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system: Do it right. Be the best. Have fun.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
