Job Description

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

This position ensures that assigned public space and guest room floors are kept fully stocked and clean while maintaining Omni standards and exceeding our guest expectations.

Responsibilities:
· Ensures that assigned linen room closets are stocked at par.
· Empties GRAs carts linens and trash as needed.
· Assist to strip, check out rooms of linen and remove trash.
· Assists taking in room dining dishes, tables and trays from the guestrooms and corridors to the service elevator landing.
· Keeps corridors on guest room floors clean and vacuumed.
· Sweeps, scrubs, mops hard surface floors on assigned section.
· Assists in deep cleaning and shampooing carpet and/or furniture.
· Maintains corridor cleanliness.
· Moves furniture upon request.
· Completes a quarterly mattress flip project.
· Completes guest requests.
· Pick up guest shoes to shine and deliver them back.
· Assists in the distribution of items to all guests' rooms.
· Assists in Housekeeping inventories.
· Washes and places back in linen closets the glassware and coffee cups.
· Assists GRAs with guestroom supplies.
· Ensures all linen is dropped in the linen chute in a timely manner.
· Takes soiled bedspreads, blankets, pillows, and other large bedding items to the Laundry to be washed.
· Turns in Lost and Found items found to Housekeeping Office before the end of the shift.
· Deposits trash and recycling to the trash and recycling dumpsters.
· Cleans up bio-hazard spills in guestrooms and public areas with proper safety gear.
· Reports missing or damaged items in the guestrooms or public areas to Supervisor
· Reports engineering issues to the Office Coordinator or Supervisor
· Encourages and builds mutual trust, respect, and cooperation among co-workers. Treats co-workers fairly and equitably.
· Respond swiftly and effectively in any emergency or safety situation. Ensure a safe working and guest environment to reduce the risk of injury or accident.
· Attend all required department training and meetings.
· Perform any other duties required by management.

Qualifications:
· Excellent customer service and verbal communication skills.
· Maintain a professional business appearance, attitude, and performance.
· Ability to communicate effectively with fellow associates and guests in person or via a cellular telephone/radio.
· Prior housekeeping experience required or other relevant environmental services experience.
· Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
· Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
· Candidates must be able to work in a fast-paced environment and be able to handle multiple priorities.
· Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
· Must have the ability to report to work on time and when scheduled.
· Must have the ability to stand and/or walk for extended periods of time.
· Must meet standards of appearance and maintain a high level of personal hygiene at all times.
· Ability to communicate both verbally and in writing in English with guests, management, and co-workers.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.