Job Description

Houseperson

Do you like to keep busy and stay moving? Are you naturally helpful, with an eye for making things look fresh and inviting? Are you the kind of person who jumps in when an extra set of hands is needed—or when something heavy needs to be lifted for a room attendant or guest? Then you’ll feel right at home in our Housekeeping Department, where a team of friendly, hardworking Room Attendants and Housepersons work together to present every guest with a piece of “home.” In the role of Houseperson you will:

• Focus on Details – Walk the areas assigned to you each shift to ensure all public areas remain clean, tidy, and welcoming—elevators, guestroom landings, vending areas, restrooms, and more. Report anything missing, damaged, or in need of repair.

• Be Organized – Keep assigned closets and storage areas fully stocked, clean, and crisp.

• Be a Team Player – Assist Room Attendants by delivering supplies, removing linens and trash, and helping with heavy lifting when needed.

• Be a Housekeeping Ambassador – Offer warm greetings and a friendly smile to every guest you encounter, helping create a positive and memorable experience.

• Be a Safety & Security Agent – Follow all established safety and security procedures. Anticipate problems, respond appropriately, and alert management when necessary.

Job Requirements

• Prior housekeeping experience helpful

• Ability to safely operate cleaning equipment and use cleaning chemicals

• Ability to lift up to 100 lbs occasionally / 50 lbs frequently

• Ability to stand, walk, bend, kneel, and move for long periods

• Comfortable working independently with minimal supervision

• Reliable attendance and strong attention to detail

• Basic English communication skills

Schedule Requirements:

• This position is primarily overnight (10:30 PM – 7:00 AM)

• Must be able to train on day shifts as needed to support additional coverage

Job Duties

In addition to the responsibilities above, essential duties include:

• Approach all guest and employee interactions in a warm, friendly, service-oriented manner

• Comply at all times with New Castle policies and safety regulations

• Review daily assignments and complete all tasks thoroughly

• Gather all cleaning supplies and return them at the end of each shift

• Complete all assigned cleaning duties in designated public areas and service corridors

• Report engineering or maintenance issues promptly

• Return all borrowed items (irons, ironing boards, hairdryers, etc.) to Housekeeping

• Vacuum carpets in public areas

• Restock and maintain housekeeping closets, including linens and amenities

• Remove wall marks, gum, and floor spots using proper chemicals

• Clean glass, windows, pictures, and public telephone areas

• Clean and maintain public restrooms, replacing supplies as needed

• Complete closet inventory

• Sign keys in and out according to hotel procedures

• Empty housekeeping carts of dirty linen, trash, and recyclables

• Assist with floor care as directed

• Keep supervisors informed of challenges or issues requiring attention

• Gain knowledge of all hotel facilities to assist guests with questions

If you take pride in creating clean, welcoming spaces and enjoy being part of a supportive team that values hard work and positive energy, we’d love to hear from you. Apply today and help us provide every guest with a comfortable and memorable stay!