Job Description

Houseperson maintain cleanliness and appearance of the hotel, public spaces, back of the house areas, handle guest room requests and movement of laundry.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language
• Proactively greet team members and guests, initiating interaction to provide service
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Perform a variety of cleaning activities which include, but not limited to, sweeping, mopping, dusting, polishing, vacuuming, disposing trash and servicing guest rooms and public spaces daily.
• Replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
• Provide necessary linen and amenities to guests in accordance with the guest room legend.
• Leave rooms in uniform arrangement as determined by housekeeping management and make sure the door is closed and the room is locked.
• Ensure special requests are noted and fulfilled
• Meet, unload and check in laundry daily
• Move laundry to designated areas and disperse as needed
• Report any damage, hazards, repairs, and strangers in assigned areas.
• Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item.
• Responsible for cleanliness of public restrooms on various floors.
• Constant cleaning of very active public space including the main lobby, restaurant areas, elevator banks and front driveway
• Clean all corridors and service areas.
• Clean and sanitize the fitness room
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
• Informs management of all suspicious activity during the course of your shift.
• Responsible for knowing hotel emergency procedures
• Consistently offers professional, engaging and friendly service
• Comply with quality assurance expectations, standards and hotel rating guidelines.
• Other duties as assigned
• As needed deliver guest newspapers, messages, packages, amenities or other items requested by guests or team members
• Maintain presence during peak traffic periods
• Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance

Qualifications:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Previous cleaning experience preferred
• Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.
• Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality
• Ability to work in a fast-paced environment
• Ability to perform job functions with attention to detail speed and accuracy
• Must be able to traverse from area to area within the operating areas to respond to and assist Team Members.
• Ability to communicate with Team members and guests
• Ability to be a TEAM player
• Must be able to work flexible shifts including nights, weekends, and holidays.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms.
• Must occasionally move and lift up to 50 pounds.
• Must be able to maneuver a fully loaded cart, weighing up to 50lbs., through hallways and into/out of closets during the entire work day.
• Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions.
• Ability to successfully fulfill the pre-employment process
• Ability to obtain and maintain all necessary licensing