Job Description

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages. Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

ROLE OF AN HOUSEKEEPING ATTENDANT
Housekeeping Role Overview

The Housekeeper role is designed to ensure the Corporate Objectives of maximizing profitability and Owner, Guest & Staff happiness for their resort by following the 3V Philosophy of Visibility, Velocity and Value. The Housekeeper is a strong sales driver, profit focused and people oriented.
The Housekeeper ensures a smooth and successful vacation rental guest and recreational cottage owner experience and a strong guest satisfaction record. The Housekeeping attendants provide for the comfort of guests in the resort by ensuring that guest rooms and public areas are clean and properly presented. They ensure security of guest rooms and privacy of guests.

Skills
A Housekeeping Attendant should possess strong time management and communication skills. The Housekeeping Attendant must have people skills with the ability to lead and motivate a team, knowledge of cleaning products, laundry and general household cleaning

Responsibilities/Accountabilities
The Housekeeping Attendant role is to ensure the maximum cleanliness of all the guest units and public spaces, while providing customer satisfaction through high standards of service and positively impacting the overall customer experience.

PROPERTY
The Housekeeping Attendant is responsible for maintaining the overall image of the units, public spaces and offices. The Housekeeping Attendant must strive to support a safe, clean and well-maintained resort to our daily, weekly and annual guests by supporting the resort team as required below.
1. Welcome Centre Cleaning
a. Entrance and washrooms
b. Emptying of office garbage receptacles

2. Cottages
a. Dust furniture,
b. Vacuum carpeting, area rugs, draperies and upholstered furniture
c. Make beds and change sheets
d. Distribute clean towels and toiletries if applicable
e. Clean, disinfect and polish kitchen and appliances
f. Clean and disinfect bathrooms and fixtures
g. Handle and report lost and found items
h. Wash windows, walls and ceilings
i. Clean balconies and decks

3. Public Spaces
a. Clean and disinfect public washrooms and showers
b. Ensure soap dispensers are full and tissue holders
c. Clean shower stall tiles and shower heads
d. Clean Johnny on the spots and replenish supplies

4. Housekeeping Storage Room
a. Stock linen closet
b. Report damaged linens to Housekeeping Lead
c. Keep shelves of linen neat
d. Keep kitchen items neat and accessible
e. Report any kitchen items removed/replaced from units to Housekeeping Lead
f. Laundry, wash, dry and fold
1. External Laundry: ensure that laundry is ready for pickup

PEOPLE
1. Work with a team of employees assigned and follow daily checklist activities and progress
Key Performance Indicators
The Housekeeping Attendants success will be measured by the following key performance indicators:
Daily/Weekly
1. Pass random inspection with a return rate of less than 5%
2. Having units ready for guest check-ins
3. Attendance of all meetings and training sessions at resort.
4. Guest satisfaction rating of +4 on surveys

Year End
1. Deep clean all units as per company SOPs
2. Close each unit following company SOPs
3. Pass inspections of units

Week in the Life of a Housekeeping Attendant
The Housekeeping Attendants schedule is from Monday through Sunday.
Daily
1. Check schedule to see which position you will be on for the day in-case of change
2. Follow SOPs for duties

Year End
1. Working with a team member start the deep cleaning of all rental units
2. Report to Front office as each unit is completed

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.