Job Description

1.Operational Supervision

• Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors.
• Conduct daily briefings and allocate workloads effectively.
• Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards.
• Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests).

2.Quality Assurance

• Perform detailed inspections of cleaned rooms before releasing them in the system.
• Ensure compliance with Sofitel presentation standards (linen, amenities, décor, fragrance, and lighting).
• Monitor cleanliness, maintenance issues, and overall room condition.
• Follow up on guest feedback and ensure corrective actions are implemented immediately.

3. Guest Experience

• Ensure prompt handling of guest requests and special preferences.
• Respond professionally to guest complaints and service recovery following Sofitel service culture.
• Maintain a visible presence on floors and interact courteously with guests when required.

4.Team Leadership

• Train, coach, and motivate Room Attendants to achieve high performance standards.
• Ensure team adherence to grooming and uniform standards.
• Conduct on-job training and support continuous development.
• Foster a positive and productive work environment.

5.Administrative Duties

• Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests).
• Coordinate with Front Office for room status updates and priorities.
• Monitor staff attendance, duty rosters, and shift planning.
• Ensure proper use and control of housekeeping supplies and equipment.

6.Health, Safety & Compliance

• Ensure compliance with Sofitel safety, hygiene, and environmental standards.
• Follow proper chemical handling and cleaning procedures.
• Ensure adherence to health and safety regulations (including fire and emergency procedures).
• Promote sustainability and eco-friendly practices.

7.Coordination & Communication

• Work closely with Engineering to report and follow up maintenance issues.
• Coordinate with Laundry for linen quality and availability.
• Maintain clear communication with other supervisors and departments.

Qualifications

• • Diploma or certification in Hospitality Management is preferred.
  • Minimum 2–3 years of housekeeping experience in a luxury hotel.
  • Previous supervisory experience is highly desirable.
  • Strong knowledge of cleaning procedures, chemicals, and equipment.
  • Good communication skills (English required; additional languages preferred).
  • Basic computer knowledge (PMS systems such as Opera).

Additional Information

Skills & Competencies

• • Attention to detail and quality excellence
  • Leadership and team management
  • Guest orientation and service excellence
  • Time management and organization
  • Problem-solving skills
  • Professional grooming and presentation

Working Conditions

• Flexible shifts including weekends and holidays.
• Office-based with frequent coordination across departments.
• Physically active role (standing, walking, inspecting rooms)