Job Description

•To maintain a high customer service focus by approaching your job with the customers always in mind.

• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.

• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals. • To maintain an environment that promotes flair, creativity and consistency in the quality of cleanliness, hygiene and presentation.

• To ensure that all Housekeeping standards, polices and guidelines are followed.

Financial

o Ensure that revenues and / or cost controls are maximized through proactive actions rather than reactive management.

o Ensure current knowledge of key hotel and department financial targets

o To maintain a working knowledge of key costs associated with the department

o Assist in the preparation of budgets and /or forecasts if required.

Administration

o To assist in any inventory / stock taking as / when required.

o To ensure that all projects, departmental reports, schedules, are completed accurately and punctually.

o To participate in monthly staff meetings and daily follow up action briefings

o To assist in updating sections of the Departmental Operations Manual when required.

o To ensure weekly schedules are completed according to advance notice requirements, considering also employee requests favorably and ensuring employee productivity / multi skilling is maximized to control payroll costs.

o To actively participate in Employee Engagement, Guest Satisfaction & other special projects carried out to improve standards.

o To be demanding of quality focused standards and not accept those below hotel specifications.

o To relieve any colleagues or assume “in charge” role as directed by next level superior.

o To demonstrate full working knowledge of all duties and tasks in the place of work.

o Maintain good personal hygiene, to be professionally well groomed so as to represent a high standard of the hotel/company and lead by example

o To ensure confidentiality of all information regarding guests / staff and /or the hotel operations is not disclosed to unauthorized persons at any time .