Job Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Supervise, train, and develop housekeeping staff to ensure consistent service excellence and adherence to company policies
• Respond promptly and empathetically to staff concerns and guest inquiries, resolving issues efficiently
• Conduct thorough inspections of guest rooms to ensure they are hygienically clean, safe, and equipped with quality amenities

• Develop and implement preventive maintenance schedules to minimize room downtime and coordinate room turnover priorities
• Oversee mini bar management, inventory accuracy, and report irregularities, damages, and lost-and-found items to management
• Establish and maintain detailed cleaning schedules for all public areas, ensuring consistent adherence to standards
• Coordinate with the engineering department on maintenance issues and verify that all equipment and cleaning supplies are adequately stocked

• Maintain inventory control of linen and uniforms through regular stock checks and monitor quality and condition, replacing worn items as needed

Qualifications

• Proven expertise in staff scheduling, resource allocation, and team supervision
• Strong inventory management and stock control capabilities
• Strong organizational and time management skills
• Proficiency in documentation, record-keeping, and data analysis
• Problem-solving and decision-making abilities
• Leadership skills with the ability to motivate and inspire teams
• Proven track record of supervising and managing housekeeping teams
• Experience coordinating with maintenance and engineering departments
• Demonstrated success in maintaining high cleanliness and hygiene standards
• Experience with guest-facing service and complaint resolution