Job Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Responsible for answering phones and maintaining a log of calls received. Dispatch housekeeping services according to guest and management requests. Resolve guest complaints and answer questions.

Job Functions

• Schedule staff based on occupancy levels, including scheduling for PTOs.
• Maintain accurate payroll records (time and attendance) in the Company’s timekeeping system.
• Prepare GRA room assignments.
• Maintain a detailed knowledge of hotel services and hours of operation.
• Handle heavy incoming call volume.
• Log calls and delegate guest requests and work order requests to appropriate personnel.
• Accurately document and maintain the lost-and-found log.
• Other duties as assigned by management.

Qualifications

Position Requirements:

Job Specifications

• Prior experience in a similar position preferred.
• Must be detail-oriented and highly organized.
• Must be able to sit for extended periods of time.
• Must have good typing skills.
• Must be computer literate and able to operate standard office equipment.
• Must be able to learn and/or effectively use the company’s computerized systems (such as e-mail, timekeeping, and HOTSOS).
• Must have excellent customer service and communication skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.