Job Description

Housekeeping Coordinator

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As Housekeeping Coordinator, you will play a central role in orchestrating the daily operations of the Housekeeping department. You will act as the communication hub between teams, ensuring that room status, task allocation and operational priorities are managed efficiently. This role is ideal for a highly organised individual with strong attention to detail and a passion for supporting seamless hotel operations behind the scenes.

Key Responsibilities

• Run daily room reports, verify room status and identify discrepancies
• Coordinate room assignments, prioritising cleaning schedules based on operational needs
• Update the status of departing guest rooms and ensure timely turnover
• Document and resolve discrepancies in collaboration with the Front Office team
• Prepare and distribute daily room assignments to Housekeeping associates
• Ensure vacant dirty rooms are cleaned within required timelines, assigning rush rooms as needed
• Act as a liaison between Housekeeping, Engineering, Front Office and Laundry departments
• Track and communicate daily operational updates, ensuring clear handover between shifts
• Complete and maintain all housekeeping documentation accurately
• Support Housekeeping management in coordinating day‑to‑day departmental activities
• Respond to guest requests and operational queries promptly and professionally
• Ensure compliance with company policies, safety procedures and quality standards
• Maintain confidentiality of information and uphold professional standards at all times

Core Competencies

We are seeking a detail‑oriented and efficient professional who thrives in a fast‑paced environment. You will demonstrate strong coordination abilities and a proactive approach to ensuring smooth operations. You should have:

• Previous experience in housekeeping or hotel operations, ideally within a luxury environment
• Strong organisational and multitasking skills
• Excellent attention to detail and accuracy
• Ability to manage priorities and work under pressure
• Good communication and interpersonal skills
• Proficiency in computer systems and hotel management software (advantageous)
• A collaborative mindset with the ability to work across departments
• Professional presentation and a strong sense of responsibility

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.