Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Coordinatorto join our Housekeepingteam
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Located within Wasl Tower on Sheikh Zayed Road, Mandarin Oriental Downtown, Dubai offers an elevated expression of modern hospitality in the heart of the city. Designed by UNStudio, the tower sets a distinctive architectural tone, while the hotel’s 259 guestrooms and suites reflect contemporary, design-led living with panoramic views across the Dubai skyline
The hotel’s dining portfolio includes Yù & Mì, Chitarra, Noia by the Pool, as well as Majestas Group concepts Billionaire, Lion in the Sun and FB1, with forthcoming openings including Osaka, Pavyllon Dubai by Yannick Alléno, and a street-level urban eatery
Additional features include a rooftop helipad, a two-storey spa and wellness sanctuary, landscaped rooftop pools and versatile event spaces. The Residences at Mandarin Oriental Downtown, Dubai are set to open by 2027.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Housekeepingdepartment in Dubai, the Housekeeping Coordinatoris responsible for ensuring the smooth and efficient operation of the Housekeeping Department by coordinating communication between various departments, managing guest requests, and supporting the housekeeping team in maintaining the highest standards of cleanliness and service throughout the propertyHousekeeping Coordinatorreports to the Housekeeping Manager
As a Housekeeping Coordinator, you will be responsible for the following duties:
Act as the main point of contact for the Housekeeping Department, managing communications, handling incoming requests, and ensuring accurate record-keeping.
Coordinate guest requests and housekeeping services, following up to ensure timely completion and high levels of guest satisfaction.
Manage maintenance requests through the Actabl/Alice system, tracking progress and liaising with relevant departments to ensure prompt resolution.
Maintain housekeeping inventory, monitor room status and occupancy updates, and prioritize cleaning activities based on arrivals, VIP guests, and special requests.
Provide administrative and operational support by preparing reports, managing schedules, tracking team productivity, coordinating workloads, and assisting with staff training.
Support positive colleague and guest relations by addressing operational concerns, monitoring performance, resolving housekeeping-related complaints, and promoting a collaborative team environment.
As a Housekeeping Coordinator, we expect from you:
High school diploma or equivalent required; a vocational diploma in Hospitality or a related field is an advantage.
Minimum two years of experience in a luxury hotel environment, including at least one year as a Housekeeping Coordinator or in a similar role; Middle East experience is preferred.
Strong technical proficiency in Actabl/Alice, Check EAM/SCM, IBS, Oracle, Workday, and Microsoft Office applications, particularly Excel.
Solid understanding of housekeeping operations, inventory management, and the ability to effectively organize and prioritize multiple tasks.
Excellent verbal and written communication skills in English; Arabic and additional language skills are considered an advantage.
Detail-oriented, professional, and adaptable, with strong problem-solving skills and the flexibility to work in a fast-paced environment, including weekends and holidays.
Our commitment to you
Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
MOstay When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
We’re Fans. Are you?
Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group.
Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.
