Job Description

As a Housekeeping Coordinator, your primary responsibility is to facilitate communication between the housekeeping department and other departments within the hotel.

Key Job Responsibilities:

• Safeguarding, recording, and collecting all keys and pagers in the Housekeeping Office to maintain a secure work environment.
• Answering telephone calls following hotel standards, recording requests and messages promptly for communication to the relevant parties.
• Receiving, recording, and storing Lost and Found items, managing claims, and clearing items according to established procedures.
• Updating and printing the Opera system for room discrepancy reports at designated times and submitting copies to Accounts and Reception.
• Compiling attendance sheets for payroll each month and submitting them to the Finance Department.
• Maintaining the cleanliness and organization of the Housekeeping Office, filing records, and reports in accordance with Housekeeping guidelines.
• Effectively communicating requests or maintenance issues to related departments to ensure seamless Housekeeping operations.
• Managing 'Do Not Disturb' (DND) rooms, making service calls to guests, and handling babysitting requests as per hotel standards.
• Checking office supplies, monitoring stock levels of Housekeeping forms, and First Aid box items, and placing orders when necessary to facilitate smooth operations.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.